Canada Outdoor Adventures, LLC is Looking for Live Chat Support (PT-FT) Full Time

Job Perks & Benefits:

• Competitive salary package plus superannuation
• Career progression opportunities
• Dynamic and innovative company culture
• Full-time role with immediate start

Key Responsibilities:

• Manage the day-to-day customer care operations
• Develop and implement policies and procedures to ensure efficient and effective customer service.
• Foster strong relationships with customers, ensuring their satisfaction and loyalty.
• Identify opportunities for upselling and cross-selling.
• Analyse customer feedback and data, make recommendations for improvements
• Act as the first point of escalation for complex customer issues.

Key Requirements:

• Interpersonal, problem-solving, and decision-making skills.
• Ability to analyse customer feedback and data, making data-driven decisions.
• Ability to manage multiple tasks and prioritize effectively.
• Problem-solving and decision-making skills.

Job Types: Full-time, Part-time

Salary: $19.05-$29.60 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift

Supplemental pay types:

• Tips

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: Hybrid remote in The Pas, MB R0B 0C1