Men In Kilts is Looking for Customer Service Assistant – Summer Student *REMOTE* Full Time

The company:

Men In Kilts Windsor is a locally owned and operated franchise that provides interior and exterior window cleaning services to residential and commercial customers. Our service offerings include interior and exterior window cleaning, gutter cleaning, pressure washing and soft washing. And yes, we do wear kilts every day, which along with dependability, outstanding customer service and flawless execution, defines our brand.

The opportunity:

Our busy Windsor office is seeking an organized and dedicated Customer Service Assistant – Summer Student to join our growing kilted clan and support our Kilted team during the busy summer months. Under limited supervision, using independent judgment, the successful candidate will be responsible for inbound calls, customer inquiries and will also support scheduling activities. The individual is a main point of contact for customer inquiries and must bring service excellence that is of the highest quality.

What you need to land this opportunity:

· Be a people person

· Excellent phone manner

· Excellent verbal and written communication skills

· Organized with attention to detail

· Highly ambitious

· Team-oriented

· Proficient in Microsoft Office Suite, excel or related software

· Able to work under limited supervision using independent judgement

· Have previous experience in customer facing or customer service role

· Reside in Windsor-Essex County as position requires knowledge of local geography

Responsibilities

· Receive inbound customer calls

· Manage phone and email bookings

· Build rapport with clients to assess their needs, educate on additional services and schedule service appointments to meet those needs.

· Categorize leads from marketing platforms

· Reschedule/cancel appointment bookings

· Other related duties as assigned by the Managing Director

Requirements for Remote Customer Service Assistant

Customer Service Assistant working from their home office or remotely, are required to provide a quiet work environment with a door that closes to ensure privacy and, free from distraction and noise. Ideally, you have a computer with dual monitors, Skype/Zoom capabilities (web cam) and high-speed Internet access. It will be necessary to access Word, Excel, Google Drive.

Schedule:

• Monday to Friday, 9am – 4pm

If you are interested in applying, please email [email protected] and write “Customer Service Assistant WINDSOR” in your subject line and attach a resume with a cover letter. In your cover letter tell us why you think this company and position is meant for you!

We thank all applicants for their interest. Due to the large volume of applications received, only those most qualified for an interview will be contacted.

Salary: $18.00 per hour

Schedule:

• Monday to Friday

Application question(s):

• Do you reside in Windsor-Essex County?

Work Location: Remote

Job Types: Full-time, Seasonal
Contract length: 4 months

Salary: $18.00 per hour

Benefits:

• Company events
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Expected start date: 2023-05-01