Suna Solutions Inc Hiring for Customer Care Associate ** % Remote for California Residents ** at San Jose, CA Full Time

Overview:

Our client, a US Fortune 500 company and a provider of managed Health care, Pharmacy benefits & specialty areas for managed care organizations / employers / government agencies, seeks an accomplished Customer Care Associate.

*** Candidate must be authorized to work in USA without requiring sponsorship ***

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*** Location: San Diego, CA 92108 (100% Remote acceptable for California residents)

*** Duration: 6 months contract w/ possibility of extension or conversion to FTE role

Notes:

· Standard Hours: 8:00am or 8:30am PT start shift.

· Firm Target Start Date: Monday (11/21).

· Important Remote / Work-From-Home related:

o Equipment will be provided.

o Candidate MUST have high-speed wired internet connection. Wi-Fi / Wireless connections not allowed as a violation of policy and can lead to breach of Private Health Information (PHI).

o Candidate MUST have a reliable home-office environment.

o Candidate MUST be on camera during training / work hours, especially during attendance call.

o Candidate MUST follow business casual dress code during working hours.

Description:

· The team supports Members and Providers in the managed health arena who call in requesting benefit information, authorizations, etc.

· This position is part of an operations team that strives to provide first call resolution to a specified set of customers.

· This position primarily answers incoming calls for new and existing authorizations.

· Responsibilities include documenting in the appropriate systems and ensuring high quality and accurate information is provided to callers.

· This role is expected to meet or exceed operations production and quality measures.

· High volume call center. Responsive for meeting call metrics.

· Approx. 80-100 calls per day – will take calls from members, doctor offices and imaging providers.

· Be present daily and taking calls. Being a part of the team.

· Being able to be on a fast-paced team with a high volume of calls.

Qualifications:

· HS Diploma or GED.

· 1 – 2 years of Customer Service experience.

· Basic Computer skills.

· Typing: 45WPM minimum.

· Call and Crisis center experience (High Call Volume).

· Customer service experience.

· Microsoft office proficient.

· Communication and verbal skills.

· Ability to read, write, and effectively communicate orally in the English language is required.

Preferred Qualifications (not mandatory):

· Pharmacy Technician experience.

· Behavior health experience.

· Insurance or Claims processing.

· Quick learner. Dependability.

· Reliable internet connection – (No WI-FI) ethernet connection, at least 150MBPS (uninterrupted).

· Must have secluded quiet workspace.

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I’d love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you’re looking for rewarding employment and a company that puts its employees first, we’d like to work with you.

Satwinder “Sat” Singh

Lead Technical Recruiter

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them – with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

Job Types: Full-time, Contract

Salary: $15.00 – $18.83 per hour

Benefits:

• Health insurance
• Work from home

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Remote

Application Question(s):

• Do you have High Speed WIRED Internet (download speeds >20mbps)?
• Do you have a reliable secluded quiet home-office environment?

Education:

• High school or equivalent (Required)

Experience:

• Basic Computer Skills (Required)
• Customer Service (Required)
• Typing (45 WPM minimum) (Required)
• Call and Crisis Center (High Call Volume) (Required)
• Microsoft Office (Required)
• Pharmacy Technician (Preferred)
• Behavioral Health (Preferred)
• Insurance or Claims Processing (Preferred)

Work Location: Remote