Omcan is Looking for Technical CSR (Customer Service Representative)(NO REMOTE WORK) Full Time

We are proud to offer:

• Competitive Salary and incentives
• Shift: Monday –Friday 09:00-17:00 or 10:00-18:00
• 3 weeks Vacation
• A unique team spirit and culture: Family-Oriented!
• RRSP/DPSP Plan
• Continuing Education and Tuition Assistance
• Comprehensive Health and Dental Benefits
• Employee Referral Program

Company Overview

Over the last 65 years, Omcan has grown to become a leading supplier to the food service industry in Canada and the USA. Our success over these many years is directly attributed to our established relationships with all of our valued customers and through providing them with Diverse, Dependable and Proven products. Omcan continues to help our customers remain competitive. With associates in North America, and Asia, our global footprint continues to expand and we hold to the principal that customers benefit from the accessibility and familiarity of sales teams. In over 200,000 sq. ft. of warehouse space we stock over 5,000 quality food equipment and supplies for the food preparation market.

Check out this video to learn about and meet one of our current home-based employees!

Job Description

This position provides timely and accurate customer service through phone and email including order entry, product knowledge and availability, and resolving customer issues. It maintains an ongoing relationship with selected customers and internal departments. It requires good judgement, confidentiality, and adherence to departmental and company policies and procedures.

Major Duties and Responsibilities:

• First point of contact for customers and sales representatives
• Ensure timely and accurate service to inquiries through phone and email
• Provide pricing, availability, and schedule information within established guidelines
• Suggest additional and/or alternative products or services to meet customer needs
• Enter orders in SAP Business 1 system
• Correspond with warehouse staff to arrange shipments
• Follow up internally regarding back orders to ensure timely delivery of products
• Create and maintain positive relationships with customers
• Maintain office supplies and perform other administrative tasks
• Other duties as assigned

Minor Duties and Responsibilities:

• Communicate and resolve issues with internal departments as needed

Minimum Qualifications and Skills:

• Completion of post-secondary program or combination of education and experience
• 1-3 years of previous customer service experience
• Display professionalism and pleasant phone demeanor
• Exceptional communication skills with high sense of urgency
• Highly attentive to detail with strong clerical and organizational skills
• Ability read and analyze detailed invoices and spreadsheets
• Communicate clearly and effectively with all levels of an organization
• Must be comfortable using Microsoft Office, particularly Outlook

OMCAN appreciates all applicants for their interest, however, only those selected for an interview will be contacted.

OMCAN is an equal opportunity employer. We are committed to ensuring equal employment opportunities for all qualified individuals. Accommodation is available as required under the Ontario Human Rights Code

Job Types: Full-time, Permanent

Salary: $45,000.00-$50,000.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Technical support: 1 year (preferred)
• SAP: 1 year (preferred)

Work Location: In person