Now Boarding Hiring for Front Desk/Customer Service Team $/hour at Minneapolis, MN Full Time

Front Desk/Customer service

Department: Front Desk

s to: Front Desk Supervisor

Status: Part-Time & Full-Time/ Non-Exempt

Job Purpose: You are an integral part of the Front Desk Department, responsible for providing exceptional customer service. Your attention to detail and adaptability create a positive experience for both clients and staff.

What you will be doing:

Communication- Relay information to clients and staff both in person and over the phone

Customer Service- Provide assistance to clients in a positive and professional manner

Organization- Manage multiple tasks at the same time in an accurate and timely manner

Process – Ensure accurate payments, implement policies and procedures as indicated by training and our SOP

Support- Ensure safe handling of animals, and assist grooming with basic services

Culture – Foster an open and inclusive work environment by modeling NB Behaviors and values, consistent with the vision and mission of the organization. Maintain a safe work environment by following NB protocols and policies. Work with NB team member in a positive and effective way to advance the mission of NB.

Other duties as assigned

What we are looking for:

Experience – Minimum of one year of customer service experience and knowledge of various kinds of leashes, collars, and harnesses preferred.

Decision Making- Ability to think on your feet and make informed and educated decisions as it pertains to the client or situation

Adaptability – Ability to work in a professional and positive manner with high attention to detail in a variety of situations.

Schedule – Regular, predictable attendance, punctuality and availability to work during operations hours as defined by management which include working mornings, evenings, weekends, and holidays.

Physical & Emotional Capabilities – Must be able to handle the physical and emotional aspect of work in an animal boarding environment, including lifting up to 50 pounds.

Computer Skills– Strong computer skills, experience with reservation software preferred

This position description is intended to describe the general content and/or requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Job Types: Full-time, Part-time

Pay: $17.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Weekend availability

Application Question(s):

• Please list two to three professional references along with contact information for them:

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Night Shift (Required)
• Day Shift (Preferred)

Work Location: In person