Multitude Hiring for Customer Service Specialist Swedish speaker at Malta, MT Full Time

Multitude is an international provider of digital financial services, building a financial ecosystem that transcends the hassle of physical banking and complicated financial transactions into a paperless, borderless, and real-time experience for our customers. The foundation of our ecosystem has been laid through profound experience since 2005 in providing data-driven digital financial services globally.

As a global thinking company, we are proud of our diversity and currently employ people from over 30 different nationalities and walks of life. We support employee interests, hobbies, and goals both inside and outside of Multitude because we understand that happy people make happy employees!

Key Accountabilities:

• Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services;
• Build a rapport with the customers whilst addressing any issues relating to any of the company’s products;
• Identify sales opportunities after analysing the customer’s needs;
• Inform and encourage customers to use self-service channels for faster and more efficient service.

Requirements:

• Fluent in English, and Swedish oral and written. Additional languages will be considered a benefit;
• Team player and customer-oriented;
• Willingness to learn and expand horizons;
• Ability to resolve customer issue or query in the first resolution contact.

We offer:

• Wellbeing allowance
• Hybrid working model (working from home and the office)
• Access to LinkedIn learning with over 8000 courses
• Weekly breakfasts in the office
• Share purchase matching program up to 10% of annual gross salary
• Your assigned business laptop available for your free personal use, after the 5th year equipment renewal policy
• Opportunities for growth, realization of own ideas and further training
• The opportunity to work in a dynamically international evolving company