Xcelerated Options Hiring for HR Customer Service Representative at Remote Full Time

Job Title: HR Resource Center Rep
Hours/Shift/Days: Monday – Friday, 9:00 am – 5:00 pm
Expected length: 6-8 months, with the possibility of permanent placement
Location: Remote

We are looking for a new representative to join the growing HR Resource Center team.

You Are:

• Compassionate with the understanding needed to meet the needs our employee population
• An effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding
• Flexible in your approach and demeanor to align with the shifting demands of evolving circumstances
• Adept at creating partnerships and working collaboratively to meet shared objectives and goals
• A good decision-maker, with proven success at making timely decisions that keep the organization moving forward
• Consistently achieving results, even under tough circumstances

Responsibilities:

• Provide a high level of customer service to Client employees, focusing on First Touch Resolution
• Professionally handle all inbound/ outbound inquiries
• Contribute to a high-caliber service environment by ensuring the timeliness of customer responses and ensure transactions are processed in a consistently accurate and timely manner
• Actively direct customers to self-service options as appropriate, instructing them how to be self-sufficient in use of direct access tools and the HR knowledge base
• Use a computerized system for tracking, information gathering, and/or troubleshooting pertaining to each inquiry
• Document issues and identify appropriate actions to resolve inquiries, obtaining supervisory input to resolve new types of problems if necessary
• Give periodic status s in written and verbal formats
• Place outbound calls to assist with follow-up requirements

Requirements:

• High School Diploma with 1-2 years of relevant experience required
• Excellent customer service skills; call center experience is a plus
• Good attention to detail

Job Types: Full-time, Contract

Pay: $22.00 – $24.00 per hour

Benefits:

• Work from home

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Remote

Education:

• High school or equivalent (Required)

Experience:

• HR customer service: 1 year (Required)
• inbound / outbound Calls: 1 year (Required)
• Healthcare/Hospital: 1 year (Preferred)

Work Location: Remote