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Customer Services & Support

Delta Hiring for Cargo Agent (Customer Service Agent) – BOS at Boston, MA Full Time

Full Job Description

United States, Massachusetts, Boston


Cargo


07-Apr-2023


Ref #: 20309


LinkedIn Tag: #LI-LR3


How you’ll help us Keep Climbing (overview & key responsibilities)


Cargo Agents hired to work at the BOS airport receive a $2,500 sign-on bonus after six months of employment (effective August 1, 2022).


  • Vision: Deliver world-class service to all customers.

  • Mission: Make every customer feel like the most valued person.


As a Cargo Agent, you will work with an innovative team whose common goal is to ensure that our customers’ cargo arrives safely and on time to drive a positive customer experience. At Delta, our brand is critical to our continued success. As a Cargo Agent, you play a key part in keeping our brand strong by maintaining professionalism and exhibiting a positive attitude inside and outside of work.


Cargo Customer Service Agents will be scheduled to work a shift between 20 to 40 hours per week. Work tasks include bending, stooping, twisting, standing, and walking. Work tasks are repetitive such as loading and unloading and transporting cargo and mail to aircraft.

Watch this job preview to learn more about the benefits and responsibilities of this career opportunity at Delta.

The starting pay is $20.00 per hour. Additional pay increases occur regularly through 10.5 years.

Summary of responsibilities (not comprehensive of all tasks):

  • Safely operate ground support equipment such as tugs, forklifts, and tow tractors.

  • Subject to flexible work shifts, including working weekends and holidays.

  • Subject to working in inclement weather.

  • Practice safety-conscious behaviors in all operational processes and procedures while performing under time constraints.

  • Safely lift, load, unload, and transport mail and cargo to and from aircraft, in addition to being responsible for on-time shipments.

  • Safeguard Cargo and mail from damage, loss, and weather.

  • Safely driving and operating ground equipment such as tugs, forklifts, and tow tractors in areas of congestion.

  • Repeatedly lift and load cargo onto carts and ensure each shipment reaches its destination.

  • Operate scanners and computers to ensure mail and cargo are routed correctly to the destination.

  • Practices safety-conscious behaviors in all operational processes and procedures.


Benefits and Perks to Help You Keep Climbing


Our culture is rooted in a shared dedication to living our values Care, Integrity, Resilience, Servant Leadership, and Teamwork every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

  • Competitive salary, industry-leading prot sharing program, and performance incentives.

  • 401(k) with generous company contributions up to 9%.

  • Paid time off including vacation, holidays, paid personal time, maternity and parental leave.

  • Comprehensive health Benefits including medical, dental, vision, short/long term disability and life Benefits.

  • Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.

  • Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.

  • Domestic and International space-available flight privileges for employees and eligible family members.

  • Career development programs to achieve your long-term career goals.

  • World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.

  • Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.

  • Recognition rewards and awards through the platform Unstoppable Together.

  • Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.


What you need to succeed (minimum qualifications)


  • Demonstrates that privacy is a priority when handling personal data.

  • Embraces diverse people, thinking, and styles.

  • Consistently makes safety and security, of self and others, the priority.

  • High School diploma, GED, or High School Equivalency.

  • Must be at least 18 years of age.

  • Must have a valid drivers license.

  • Must be able to drive and safely operate a forklift, baggage tug, and tow tractor.

  • Must be proficient in English.

  • Should have excellent oral and verbal communication skills and be able to comprehend detailed job instructions.

  • Should project a professional image.

  • Possess basic computer skills.

  • Must successfully complete relevant training classes.

  • Incremental training for additional responsibilities such as handling specialized processes, equipment, and products can be required.

  • Ability to frequently lift bags or items weighing up to and including 50 pounds.

  • Ability to occasionally lift bags or items weighing between 50 and 70 pounds.

  • Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays in all weather conditions.

  • Able to work in various climates inside and outside the warehouse.

  • Pass a post-offer pre-employment drug test.

  • Pass a physical ability test (PAT).     Click here to watch a video explaining the PAT and to help you prepare.
  • Must be able to obtain and hold an airport badge with a customs seal.

  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.

  • Be authorized to work in the US.

  • Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.

  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for a U.S.-based job, if not currently employed by Delta Air Lines, Inc.


What will give you a competitive edge (preferred qualifications)


  • Previous cargo freight and warehouse operations experience is preferred.

  • Typing/computer skills are strongly preferred.


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Job Overview

  • ID: 332189
  • Date Posted:
  • Location:
  • Job Title: Delta Hiring for Cargo Agent (Customer Service Agent) – BOS at Boston, MA