Trinity Packaging Supply Company Hiring for Customer Service Representative at Newport Beach, CA Full Time

THE COMPANY

Trinity Packaging Supply is the first company to leverage proprietary software to connect over 300 distribution and manufacturing centers across North America to provide businesses with packaging’s largest catalog (over 80,000 custom and stock packaging supplies) — offered at low prices with next-day delivery.

Since 2010, Trinity has been the wholesale source of pallets and packaging supplies for manufacturers, retailers, and logistics companies across North America. We have a mindset of innovation, harnessing the power of state-of-the-art technology and our growing network of manufacturing and distribution partnerships to change how businesses think about packaging supplies.

After sustained hyper-growth, doubling revenue every two years, we are scaling our team and applying our dropship expertise to a new e-commerce platform. Similar to how Airbnb changed hospitality and Uber changed transportation, this will change the packaging industry forever.

THE CULTURE

At Trinity Packaging Supply, everyone is driven to win and do whatever is necessary to help push the company to new heights. The culture is about rising the tide that will lift all boats and growing the company into something greater. We believe each team member delivers unique value, and together we are a force for positive change in the world. Not only do we save our customers money, but we also have a lot of fun doing it. We walk the talk and have the awards to prove it.

THE OPPORTUNITY

This is a once-in-a-lifetime opportunity to join a company that is on the verge of disrupting an entire industry and play a key role in that success. As a bonus, Trinity is also one of Inc. Magazine’s Best Workplaces in America (three-time winner!). The culture at Trinity Packaging Supply puts the team first which has directly contributed to the company’s growth.

Our authenticity and confidence are part of what makes the creative minds behind Trinity continue to innovate, serve, and connect with the real people behind the businesses we serve.

RESPONSIBILITIES

• Process purchase orders according to customer requirements and inventory requirements in the ERP system
• Obtain order confirmations, tracking, and ETA from suppliers and communicate to the customer
• Manage day-to-day activities for all orders, including communication with suppliers, customers,
• customer service, and supply chain teams as needed to ensure smooth order fulfillment
• Provide daily support for customers including operations, accounting, and other departments as

needed

• Serve as a resource for customers for new products, services, and communication
• Resolve order problems in a timely manner and escalate as needed
• Schedule quarterly business reviews – proactively and regularly meet with customers seeking

focused feedback

• Have a continuous improvement mindset by recommending and implementing more efficient,

effective work processes

• Solve discrepancies in invoicing with vendors and customers
• Assist in RFQs
• Understand the needs of the customers and ensure that they are properly met by required

deadlines

• Knowledge of ERP systems is a plus: Netsuite, Coupa, and have the ability to process orders and provide

support and improvement as needed

• Responsible for training new colleagues on policies and procedures
• Forecast needs of the customer
• Responsible for coordination and communication of regional and national customers
• Be proactive and manage customer expectations
• Develop knowledge of suppliers’ and customer needs and bring solutions that meet customer

requirements

• Strong problem-solving and creative skills and the ability to exercise sound judgment and make

decisions based on accurate and timely analysis

• Manage projects with minimal oversight
• Provide tracking of project activity, progress information, and guidance to customers
• Coordinate closely with other departments for continuity and overall program effectiveness
• Utilize established policies, procedures, systems, and tools to assure the maximum contribution

QUALIFICATIONS & REQUIREMENTS

• Minimum 4 years of experience in Customer Service related roles
• Proficiency in Microsoft Office (Word and Excel) and Google Docs
• Experience with Enterprise Resource Planning (ERP) systems
• QuickBooks experience helpful (but not required)
• Proficiency with common customer success and customer relationship management software, such as Hubspot
• Creative and swift problem-solving skills
• Excellent verbal and written communication skills, organizational skills, time management, and attention to detail
• Ability to work independently with minimal supervision and manage multiple, often competing, priorities

WORKING CONDITIONS

• Must be able to remain in a stationary position 80% of the time
• Position is set in an office setting
• Constantly operates a computer / mobile phone

BENEFITS & PERKS

Trinity Packaging Supply is a three-time winner of Inc. Best Workplaces because we put our team first. It’s a “work hard, play hard” type of environment. A few of the employee perks that make us award-winning include:

• Medical, Dental, and Vision Insurance
• Vacation and Sick Time
• Holidays
• 401k with employer 3% contribution
• Group term life insurance
• Voluntary life insurance
• Voluntary Short-Term Disability plan
• Office game areas
• Free snacks and drinks
• Gym memberships
• Convenient location close to major highways, restaurants, and shops

Compensation Range

$30 per hour – $34.61 per hour is the range for this position. The compensation range reflects the Company’s reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs.

Job Type: Full-time

Pay: $28.00 – $34.61 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Newport Beach, CA 92660: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This position requires one to be on-site 5x a week, Monday – Friday. Can you commit to this schedule?

Education:

• Bachelor’s (Required)

Experience:

• Customer service: 3 years (Required)

Work Location: In person