H2 Canmore Lodging is Looking for Front Desk Agent Full Time

We are seeking a full time Guest Service Agent.

Shifts will vary from 7am to 11pm .

We are a 164 room hotel with full conference facilities and restaurant, Table Food+Drink

www.coastcanmorehotel.com

Looking for an experienced, dependable “Guest Service Agent” with fantastic customer service skills and attention to detail.

You will be providing excellent first impressions to guests whilst ensuring highest level of guest service and following standards and procedures.

• With a combination of passion for the job and the right communication with other departments you have the ability and empowerment to make the guests experience more than memorable.

A Guest Service Agent must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to our guests and exceed guest expectations.

Must have great communication skills and speak, read and understand English

Duties include

• Always greet guests in a friendly, professional, and welcoming manner
• Engage each guest as a unique individual and listen attentively to their requests
• Perform check ins and check out of guests daily with accuracy
• Listen to guest complaints/concerns and resolve issue in a professional and timely manner
• Answer the telephone in a timely and professional manner
• Responsible for a cash float throughout your shift and ensuring it balances correctly at end of shift
• Anticipate and address guests service needs
• Ensure billing is accurate and assist guest with billing queries
• Reply to all incoming emails and correspondences in OTAs in a timely and professional manner
• Provide local area information with accuracy and provide personal preferences to guest, including booking tours and activities for guest as required
• Comply with Coast Canmore Hotel policies and procedures
• Learn and adhere to all fire and emergency procedures
• Other duties and tasks as assigned by Supervisor or Manager

Experience

• Experience in Guest Services, with a strong knowledge of Bow Valley is preferred
• Exceptional interpersonal skills to enhance the service standards throughout the operation
• Excellent communication skills, written and spoken
• Organized with time management skills
• A team player, flexible and self-starter who is also able to work independently when required
• Ability to deal with difficult guests, and resolve issues into positive outcomes
• Excellent computer skills and preferably PMS experience
• Resourceful and creative with the ability to work well under pressure and in changing situations
• Demonstrated excellence in guest satisfaction.

Preference will be given to a hotel background

Must reside and able to work in Canada

We offer:

Competitive wage

Leisure hotel accommodations

Staff discounts

Staff events

Use of pool, gym and hot tub

We are a 10 minute walk to downtown Canmore and easy bus access to Banff and Calgary.

Only those selected for an interview will be contacted.

Preferred – If already in the Canmore