Think Profits.com Inc. is Looking for Administrative Assistant Full Time

The Candidate:

Are you a person who’s looking for an opportunity with a progressive and fun company? Are you often described as a real people person, having a great attitude and the glue that keeps everything together? If you are customer service oriented, then this is the perfect position for you!

Reporting to the Operations Manager, we are looking for a highly motivated individual to provide client care, sales support, project management support and book-keeping. You will handle everything from answering the phone to contract entry and accounts payable and receivable for a boutique digital marketing agency. This position is a key liaison between Sales, Production and most importantly, our Clients.

Our Culture:

We hire the best, pay the best, expect the best and deliver the best results for our clients! Are you ready to join a leader, take on a fantastic challenge and make a difference to our clients and growing company? Do you want to hang your hat in a positive work environment, with a progressive, smart, talented and fun digital marketing team based in Vancouver? If so, then this exciting opportunity may be for you!

What You’ll Get to Do:

• Client Care / Administration:
• Engage with clients who are calling, emailing and through chat to find out what their enquiries are about and how we can help them
• Help process those enquiries to get their answers and move them to the right department
• Owning every connection that you make through to its conclusion.
• Provide impeccable customer service to client inquiries
• Exhibits polite and professional communication via phone, e-mail, and mail
• Follow our internal systems and processes accurately and consistently
• Enter client time tracking and maintenance billing
• Coordinate thank you gifts and letters to all new clients
• Enter new account operational set-up, process, and flow
• Assist in the set-up and maintenance of our digital filing system for clients
• Sales contracts creation and entry
• Enter sales commissions in spreadsheet
• Assist with HR tasks as needed
• Payroll support when Operations manager is away
• New employee set up and coordination using our new employee checklist
• Manage and administer the vacation tracking board
• Ensure Success Tracks are being kept up to date
• Take meeting minutes
• Other duties as required to support business growth

• Accounting Bookkeeping:
• Accounts receivable, back up for accounts payable
• Data entry into QuickBooks : new /renewal contracts and journal entries
• Expense submission/statement
• Expense receipt entry and reconciliation between intercompany accounts
• GST/PST Remittance
• Liaising with Accounting Firm and Bank Reps when needed.

What We Are Looking For:

The Necessities:

• Impeccable customer service skills, you absolutely love helping others, and making our clients happy
• Problem solving abilities
• Ability to work in a fast-paced environment, under pressure and prioritize multiple tasks
• Courteous, prompt, timely
• Post-secondary finance or accounting courses will be preferred but are not required
• Possesses a strong attention to detail
• Proven ability to work remotely with Zoom, Teams, Google and slack environments
• Good communication skills both internally and externally

Not a Deal Breaker – But Nice to Have Knowledge In:

• WordPress

• Shopify

• Semrush
• Quickbooks or equivalent
• Canva
• Upwork
• Email Marketing Software

• Adobe
• Google Analytics

• Google Adwords

Benefits and Perks

• A generous compensation package that includes extended health and dental benefits. Paid time off and paid personal days.
• Flexible working hours and the ability to work from home
• Work Remotely
• Access to Professional Development Funds and opportunities for career development, including Linkedin Learning.

Job Types: Full-time, Permanent

Salary: $45,000.00-$64,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• Vision care
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (required)

Work Location: Remote