Elumind Centres For Brain Excellence is Looking for Medical Office Assistant Full Time

BACKGROUND:

We are a well-established Brain Health Centre located in North Vancouver. We have an opening for 1 full-time Medical Office Assistant position. All training will be provided on the job.

At Elumind, we provide state-of-the-art brain and mental health services to individuals in search of reaching the peak of their brains’ potential. Our philosophy encompasses a variety of integrative approaches to brain health as we believe that healthy software (the mind) can only run on healthy hardware (the nervous system). Our vision is to restore the mind-body connection by making the nervous system whole again through both attending to the body and the mind.

Join our dedicated and exceptional team of professionals on a fun-filled and rewarding journey within one of the fastest-growing mental health companies in Canada! Bring in your skills and become part of an excellent team whose vision is to help people with the utmost integrity and passion in applying the art and science of the brain.

Why should you work for us?

• Fully paid-for training and room for growth based on talent and skill
• Competitive compensation based on ability and performance and health benefits
• We are a socially conscious organization and believe in giving back to the community.
• Our philosophy is: At Elumind, we recognize and prioritize clients’ brains as the most important aspect of their vitality and health in everything that they do!
• Special events for our teams, including regular staff gatherings, get-togethers’ and community events.
• On-going training and team meetings to foster collaboration and innovation About us

Elumind is a small business in HEALTH_CARE_MEDICAL in North Vancouver, BC V7M 3J3. We are professional, rewarding, and supportive and our goal is to provide state-of-the-art brain and mental health services to individuals in search of reaching the peak of their brains’ potential. Our philosophy encompasses a variety of integrative approaches to brain health as we believe that healthy software (the mind) can only run on healthy hardware (the nervous system). Our vision is to restore the mind-body connection by making the nervous system whole again through both attending to the body and the mind. Join our dedicated and exceptional team of professionals on a fun-filled and rewarding journey within one of the fastest-growing mental health companies in Canada! Bring in your skills and become part of an excellent team whose vision is to help people with the utmost integrity and passion in applying the art and science of the brain.

Our work environment includes:

• Modern office setting
• Food provided
• Regular social events
• Wellness programs
• Growth opportunities
• International Workforce
• Safe work environment

We are currently seeking an experienced Medical Office Assistant to support medical professionals at our medical facility. The successful candidate will have experience assisting in the intake and administration of patients. An ability to work independently and follow instructions is a must for this position and all candidates must be capable of handling difficult situations with a positive attitude and composure.

Responsibilities:

• Greeting clients as soon as they walk in, providing an exceptional and personal customer service experience (customer service is most integral to us).
• Scheduling & re-scheduling client appointments based on client’s availabilities (we want to accommodate our lovely clients as much as we can).
• Make and manage the doctors’ schedules (for seamless workflow).
• Call, text, and email for appointment confirmations and send reminders (we are old-school like that and believe a little personal touch goes a long way).
• Monitor & respond to phones/texts/emails throughout the day (we strive to always be there for our lovely clients).
• Consistent revision of scheduled items to predict and resolve conflicts/concerns before they arise (because putting off fires is stressful, and we like to avoid stress).
• Entering and maintaining accurate client information in EMR (because we need all the data to assist our clients on their wellness journey).
• Updating all clients’/patients’ data on EMR (because tracking progress shows us that we are on the right track).
• Processing payments (because the balance sheets need to match).
• Following up on emails, texts, and calls from potential clients (because we would love for the Elumind family to grow).
• Liaising between departments in the office (to make sure everything runs smoothly).
• Connect with consultants/allied health staff and technicians regarding scheduling, and questions about booking clients, the state of the client’s treatment, and progress (because our clients are most important to us).
• Send & receive faxes from other doctors, other clinics, allied health, lab results, and referrals (we want to be efficient in everything we do).
• Any other general medical office duties.

As you can see, this position is for someone who is highly motivated, a multitasker, and focused on customer service, and delivering results. If that, is you, we can’t wait to meet you.

Required Skills and Qualifications to apply:

• At least 1+ year experience in Admin, MOA, or Front desk/Reception position.
• Experience in scheduling and customer service is a must.
• Experience in Medical/ Health Care setting is an asset.
• Accounting/Book-keeping experience is an asset.
• Experience in basic MS Office/CRM/ERM
• Exercises initiative and problem-solving skills to complete work

Preference will be given to applicants with experience working in settings that provide any of the following:

• Mental health counseling/therapies
• Athletic/personal training and Kinesiology
• Concussion counseling
• Nutrition counseling
• Massage/physical therapy
• Life coaching/Occupational therapy

Job Type: Full-time

Salary: From $26.00 per hour

Benefits:

• Company events
• Extended health care
• On-site gym
• Paid time off
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• Evening shift
• Monday to Friday
• Morning shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• North Vancouver, BC V7M 3J3: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 2023-04-14
Expected start date: 2023-04-20