Narragansett Bay Commission Hiring for Customer Care Representative Two Positions at Providence, RI Full Time

Title of Position: Customer Service Representative Two Positions

Reference Position No. CS018& CS024

Salary Range Gr. U4 / $22.57- $28.63 Starting Salary: $22.57

Application Period: 3/29/2023 – 4/5/2023

Shift and Days: Mon.-Fri. 8:30 AM – 4:00 PM

Location: Providence Position Covered By Collective Bargaining Union Agreement Yes XX No Name of Bargaining Unit Union Laborers’ International Local 1033

DUTIES/RESPONSIBILITIES: Responsible for responding to questions and concerns from customers regarding accounts and providing related support. Answers general customer questions and concerns regarding account status, billings, payments and other account questions. Prepares forms, documents, and other statements required for account openings and closings. Calculates adjustments, changes, and bills for customer accounts based on operational procedures. Performs data entry in the updating and maintaining of customer accounts and statements. Follows up on delinquent and outstanding accounts and prepares documentation and basic s. Performs basic office duties, such as copying, filing, faxing, typing standard documents, preparing, sorting, and distributing mail and entering data. May also be assigned on a rotating basis the following duties: receptionist duties, opening, sorting and distributing incoming mail and prepares outgoing mail and postage. Maintaining a variety of spreadsheets and logs and tracks statistics. Performs other duties of a similar nature or level. KNOWLEDGE AND SKILLS: Knowledge of basic office principles, basic mathematical principles & basic customer service principles. Skill in performing basic office duties, basic mathematical calculations, providing basic customer service, operating a computer and applicable software applications, Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information. EDUCATION/EXPERIENCE/SPECIAL REQUIREMENTS: EDUCATION & TRAINING: High school diploma, or G.E.D.; Or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. NBC requires vaccination against Covid-19 as a condition of employment, as well as continuing employment.

Job Type: Full-time

Pay: From $22.57 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• In-person

COVID-19 considerations:
NBC follows all Covid-19 safety protocols.

Work Location: In person