Confidential-Manufacturing Hiring for Senior Sales Support Representative Full Time

Water Tech has been creating innovative products for the pool and spa industry since 2001. Our mission is to provide the pool and spa industry with new and innovative, quality products that are designed to exceed expectations in both form and function, within a business structure that creates a family environment for customers and employees.

· We are one of the leading manufacturers of consumer products for the swimming pool and spa industry.

· Our unique and innovative products are sold to specialty stores and mass merchants all over the world.

· Our company has a strong family environment comprised of performance driven individuals where everyone benefits from their commitment to quality.

· Our continued growth is attributed to the motivation, teamwork and dedication of our staff.

As a company that prides itself on superior customer service, we are seeking candidates that share our passion for pleasing customers and contributing to the success of the organization.

General Expectations: Adhere to the core values.

Accountability: Hands-on management and decision-making. Accepting appropriate rewards and consequences.
Valuing People: Treating people with respect and dignity. Communicating with clarity and honesty. Providing opportunities for people to reach their potential.
High Performance: Consistently meeting or exceeding expectations. Focus on continuous improvement.
Teamwork: Working collaboratively toward common goals.

Summary/Objectives:
The professional assigned to this position will to the Division Director and can learn and perform a variety of roles. The Senior Sales Support Representative is a critical support role that sustains and expands current relationships with customers and buyers, as well as develops new customers, new sales strategies and facilitates product sales. In this role you will act as a liaison between all sales channels and customers and in this role, you will be responsible for identifying new programs and products that are aligned with customer’s needs. This is an excellent opportunity for career development and advancement.

Essential Functions:

Ø Establish, develop and maintain positive business relationships to ensure future sales.

Ø Serves as a primary contact (specific account assignment) between customers and internal departments and update database (s) accordingly.

Ø Responsible for account reconciliation including analyzing returns, fines and balancing figures.

Ø Retrieve s and supporting documentation from multiple online vendor portals (EDI, Retail Link, CRM, ACE Hardware, etc.)

Ø Create and maintain spreadsheets and s with forecast history and order breakdowns.

Ø Weekly monitors customer websites for accurate content, pricing (daily) and images.

Ø Publish new products on various web portals.

Ø Read and respond to consumer reviews and questions.

Ø Create, update and manage master database for customer pricing.

Ø Interface and collaborate daily with all levels of staff.

Ø Responsible for creating and reviewing presentations, draft general correspondences, memos, charts, tables and graphs.

Ø Create Pro Forma invoices and obtain shipping quotes for international customers. Analyze container layouts for maximum capacity to increase sales.

Ø Assisting in setting up EDI channels such as Commerce Hub and SPS Commerce.

Ø Download, review, and code orders.

Ø Handle customer inquiries, troubleshoot and resolve issues to ensure customer satisfaction.

Ø Worldwide Travels for tradeshows and sales meetings as needed.

Ø Make outbound sales calls to promote/sell products.

Requirements

• Minimum of 3-5 years’ experience working in a professional environment.

• Team player able to work independently in a results-driven, fast-paced environment

• Take initiative and adjust priorities within a performance driven environment to meet company deadlines.

• Must be detail oriented and extremely organized.

• Ability to think strategically, evaluate, make recommendations and provide solutions.

• Must have excellent listening skills, strong written and verbal communications skills.

• Must have reliable transportation and willing to travel 15-20%.

• Bachelor’s degree is preferred.

• Multilingual (Spanish & French) is a PLUS

• Experience working as a vendor with online retailers (Wal-Mart, HomeDepot, Lowes) is a PLUS

• EDI, Quick Books, CRM experience is a PLUS.

• Advanced knowledge of Windows-based applications, MS Office Suite (Excel, PowerPoint, Word, Outlook)

• Ability to think ‘on your feet’ to create resolutions, multi-task and prioritize assignments

• Team player able to work independently in a results-driven, fast-paced environment

• Willing to learn and grow with company

Work FROM Home Requirements

Quiet workspace free of background noise and distractions

Private area acceptable for webcam use

Wired High-Speed Internet Connection

Download Speed 20 Mbps (minimum)

Not sure? Test your speed at speedtest.net

REGARDING MASKS

To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location.

NOTE: THE PURPOSE OF THE ABOVE JOB DESCRIPTION IS TO PROVIDE POTENTIAL CANDIDATES WITH A GENERAL OVERVIEW OF THE ROLE. IT’S NOT AN ALL-INCLUSIVE LIST OF THE DUTIES, RESPONSIBILITIES, SKILLS, AND QUALIFICATIONS REQUIRED FOR THE JOB. YOU MAY BE ASKED BY YOUR SUPERVISORS OR MANAGERS TO PERFORM OTHER DUTIES. YOU WILL BE EVALUATED IN PART BASED UPON YOUR PERFORMANCE OF THE TASKS LISTED IN THIS JOB DESCRIPTION. THE EMPLOYER HAS THE RIGHT TO REVISE THIS JOB DESCRIPTION AT ANY TIME. THIS JOB DESCRIPTION IS NOT A CONTRACT FOR EMPLOYMENT, AND EITHER YOU OR THE EMPLOYER MAY TERMINATE EMPLOYMENT AT ANY TIME, FOR ANY REASON.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote
• In-person
• Office

Ability to commute/relocate:

• East Brunswick, NJ 08816: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Sales administration: 3 years (Required)

Work Location: Hybrid remote in East Brunswick, NJ 08816