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Admin & Office Assistant
Sensée ltd Hiring for Remote Customer Service Representative – Cardiff Full Time
About The Role
Do you live in Wales and work in the customer service industry? Would like a permanent home working career in customer service? Would you like to achieve part-time or full-time hours on a flexible booking basis? APPLY TODAY
Here at Sensée we believe in bringing work to people and not people to work. What does Sensée mean? It’s French for “it makes sense”.
We are proud to partner with award winning brands, providing outstanding customer service across a variety of sectors. As a fully employed, home working Sensée customer service agent, you will represent one of our client partnerships. Our partnership’s span across healthcare, automotive, insurance, roadside assistance, utilities, travel and many more. We have a career to suit everyone!
What you will do as a Customer Service Representative for Sensée
- Attend a full time, fully paid training course that will empower you to succeed
- Represent an award winning and well know brand, always ensuring outstanding customer service
- Manage all customer contact using multiple virtual platforms, solving queries swiftly and efficiently
- Take a customer first approach to query resolution
- Utilise inhouse tools to stay engaged, empowered and ready to progress up the Sensée career ladder
- Be an integral part of the Sensée family, whose ethics, values, connectivity, and relentless innovation have blazed a trail for over 18 years
Benefits
- 30 days holiday (pro rata for part time) – Increasing holidays based on length of service
- Pension
- Employee Assistance Programme
- Perkbox
- Full or part time (Select between 20 and 40 hours per week)
- No commute and no dress code!
About You
What we’re looking for from a Customer Service Representative
- Confident and clear communicator, with a tenacious attitude toward problem solving
- Candidates that have previously work in a contact centre environment OR have relevant transferable skills
- A curiosity for people, passion, an ability to self-motivate and work autonomously
- Excellent oral and written communication skills, the ability to get up to speed with products and systems quickly, and an excellent grasp of internet technology.
- IT literacy, high flexibility in your schedule, good organisation, independence and self-reliance
- Able to provide a dedicated home working space, required IT kit and wired broadband connection
- A shared passion for ethics, the environment, excellence and innovation.
If you live in Cardiff, Newport, Caerphilly, Swansea, Bridgend, Merthyr Tydfil, Ebbw Vale, Blackwood, Brecon, Newtown, Betws y Coed, Llangollen, Wrexham, Rhyl, Bangor, Neath, Carmarthen, Aberystwyth, flint or anywhere in between; say goodbye to the commute and expensive lunches and join us today!
About Us
Established in 2004, Sensée are the industry leaders in outsourced customer service. From the start, sustainability has been a key focus for us. By eliminating the daily commute and utilising our own equipment, our model reduces the carbon footprint of every colleague and our business. Ethical practises that protect our local communities and worlds resources has always been at the heart of what we do at here at Sensée.
Sensée is an equal opportunities employer and welcomes applications from all sections of the community