Freelin-Wade Co Hiring for Customer Service Account Manager Full Time

We are excited to announce an opening in our Customer Service and Sales Department. Freelin-Wade is looking for a dynamic professional who excels at working with customers and has exemplary follow-through. A successful person in this role will be someone that takes ownership for the body of work and each customer we interface with and will be able to effectively collaborate with their immediate team as well as the entire Freelin-Wade team.

We are successful because we believe in building relationships with our customers, providing quality service, and delivering on our commitments. In this position, you will play a vital role in our success by doing just that. You will serve as a primary point of contact for distributors and end user customers for technical product information, application assistance, and quotations.

Freelin-Wade specializes in manufacturing small diameter plastic tubing. We sell to a wide-variety of customers in industries such as: electronic component and equipment manufacturers, medical, food, and beverage, fluid power, chemical manufacturing, water & waste treatment, aerospace, automotive, industrial, and construction. We also strive to serve unique markets requiring specialty products customized for their needs. See our segment from “World’s Greatest” here: http://www.freelin-wade.com/videos.htm

We believe in work-life balance and the creativity of our employees. We are committed to continuous improvement and have a robust system that incorporates ideas from those closest to the work.

Freelin-Wade offers a competitive salary, comprehensive medical, vision, and dental insurance, paid time off, Ten paid holidays, paid life insurance with the option to purchase more, tuition reimbursement, 401(k) with company match, and profit-sharing.

Work Week: Monday – Friday

Hours: 7:00 A.M. – 4:00 P.M or 7:30 A.M. – 4:00 P.M. depending on your lunch preference.

Starting Wage range: $25.90 – $28.72 – depends on experience.

Apply with your Indeed Resume OR

Fill out an application on-site at: 1730 NE Miller St. McMinnville, OR. 97128.

Essential Duties and Responsibilities:

• Handle incoming calls and e-mails from new and existing customers
• Develop and maintain relationships with new and existing accounts
• Investigate for opportunities to solve solutions for our customers and expand on the products or volume sold using cues in calls and e-mails, knowledge of the customer’s industry, etc.
• Develop new business opportunities
• Provide information to customers concerning product information, performance, pricing, stock availability, order status, etc.
• Respond to requests from, and work with, customers to create quotations for custom products
• Create purchase orders and work with other departments to ensure our customers get the products they order, accurately and by the date promised to them
• Resolve customer problems with orders, invoices, or product – determine cause and recommend best solution
• Work closely with other team members to ensure that all customer communications are addressed
• Complete product returns and billing corrections

Minimum Qualifications and Experience:

• High school diploma or general education diploma (GED) and 3 – 5 years related customer service/sales experience OR
• an acceptable combination of education, skills, knowledge, and ability
• Strong math and computer skills

Ability to:

• Read, analyze and interpret general business writing and s, technical product s, and analysis s or documents.
• Write moderately complex correspondence;
• Effectively present information to customers, and employees one-on-one or in small group situations;
• Add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals;
• Compute rate, ratio and percent and to draw and interpret bar and line graphs;
• Calculate percentages to apply discounts to list price;
• Apply common sense understanding to carry out instructions furnished in written, oral or diagram form;
• Deal with problems involving several concrete variables in standardized situations;
• Navigate in a variety of software programs including word processing, spreadsheet, proprietary systems, and Internet;
• Work independently and as a member of a group in a cooperative and collaborative manner;
• Use or develop reliable systems and work habits to effectively prioritize and organize a multitude of tasks;
• Identify potential problems and independently seek out alternative solutions, including research, trial tests and communication of activities to others;
• Understands mechanical processes and pneumatic operations.
• Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Our standard is to promote teamwork and a positive culture within the department and between all other departments and personnel and to continuously search for improvement methods in our everyday work.

Visit our Website for more information about what we do: www.freelin-wade.com

Freelin-Wade is an equal employment opportunity employer. Applicants are considered without regard to race, color, national origin, religion, sex, sexual orientation, gender identity and expression, disability, age, marital status, familial/parental status, political beliefs, genetic information, or veteran’s status.

Related keywords: account manager, customer success manager, sales, technical sales, plastic
Job Type: Full-time

Pay: $25.90 – $28.72 per hour

Job Type: Full-time

Pay: $25.90 – $28.72 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Travel requirement:

• No travel

Ability to commute/relocate:

• Mcminnville, OR 97128: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Technical sales: 3 years (Preferred)
• Inside sales: 3 years (Preferred)
• Customer relationship management: 3 years (Preferred)

Work Location: One location