SIN Hiring for Account Manager Full Time

About us

SIN is a small business in Brooklyn, NY. Our goal is to SIN is a Brooklyn-based ceramics home goods brand. Our mission is to spread warmth and happiness to every home by infusing delight and function into everything we make. We design, manufacture, fulfill all under one roof, at our Brooklyn Navy Yard HQ. Our company values are risk, resilience and respect.

Our work environment includes:

• Modern office setting
• Regular social events
• Relaxed atmosphere
• Growth opportunities
• On-the-job training
• Safe work environment
• Company perks
• Lively atmosphere
• Casual work attire

SIN is seeking a talented and proactive Account Manager, who loves the challenge of rapidlyscaling a small business, to lead all wholesale and trade efforts for the brand. The right candidate will be a self-starter with natural sense for business, who loves strategizing around account growth and sales channel optimization. We are looking for a candidate who excels at interfacing with current and potential accounts and a keen ability to build incredible relationships while meeting strategic sales benchmarks. The desire to be part of a small but growing team and ability to work both collaboratively and independently are vital to success in the role.

The right candidate possesses a robust portfolio of industry contacts, strong communication skills and comfort in brand presentations, an outgoing and engaging personality, keen attention to detail, and a passion for idea sharing, accountability, and collaboration with team members in a fast-paced environment. A desire to problem solve, find new sales channels, and deepen existing business relationships.

JOB RESPONSIBILITIES:

Account management

• Create brand sales strategy by channel (wholesale, drop-ship, DTC, trade, special projects)
• Maintain inbound inquiries, manage current accounts across all domestic and international sales channels and lead all outbound sales outreach to pinpoint ways to penetrate new markets, while establishing direct relationships with a diverse range of independent and key accounts
• Consistent outbound phone, email, in-person sales meetings and business reviews with buying teams, executives, and potential brand ambassadors on behalf of SIN
• Partner with retailers to support their purchasing plans, inventory management, and promotional needs, including idea generation, presentation creation, order processing and paperwork execution, and top-tier logistics management
• Track all activity in CRM for successful account management and pipeline development.
• Manage and update company database and customer relationship management in CRM
• Provide monthly of sales success and communicate VOC data to Head of Ops
• Continual new account acquisition and outreach of 75-100 potential new accounts per month.

Account logistics

• Work collaboratively with Design team to plan trade shows, pop-up sales, special events
• Work collaboratively with Design team to ensure key dates are being met in product development to ensure organized and strategic growth of the collection regarding product launches
• Manage backend operations of all sales and EDI platforms including Shopify, SPS, OpenText and internally created platforms
• Liaise across departments regarding production and fulfillment flow

Customer Service

• Manage customer service inbox and maintain customer relationships and brand integrity across all DTC, WS, and Dropship channels
• Collect and analyze data regarding customer feedback and shipping logistics and present to Head of Ops monthly

REQUIREMENTS:

• 2+ years of experience in account coordination/management
• Proficiency in Google Suite
• Proficiency in Streak or other CRM software
• Proficiency in SPSCommerce and Opentext EDI platforms
• Excellent written and verbal communication skills
• Extremely organized and attentive to details
• Preferred: 1+ years experience working in manufacturing or design related account coordination/management
• Preferred: 1+ years experience working in sales/customer facing position

Job Type: Full-time

Pay: $58,000.00 – $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Performance bonus
• Yearly bonus

Travel requirement:

• Travel

Ability to commute/relocate:

• Brooklyn, NY 11205: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location