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Strive Health Hiring for National Vice President, Client Success Full Time
Strive Health
Strive Health is built for purpose- to transform a broken kidney care system. We are fundamentally changing the lives of kidney disease patients through early identification and engagement, comprehensive coordinated care, and home-first dialysis. Strive’s model is driven by a high-touch care team that integrates with local providers and spans the entire care journey from CKD through ESRD, leveraging comparative and predictive data and analytics to identify patients at risk. Strive Health’s interventions significantly reduce the rate of emergent dialysis crash, cut inpatient utilization, and significantly improve patient outcomes and experience. Come join our journey as we create THE destination for top talent in the Healthcare community and set a new standard for how kidney care should be done.
National Vice President, Client Success
Consult and advise some of the most prominent health plans, medical groups, and health systems to drive transformational results. The National Vice President, Client Success will be responsible for leading exemplary value-based relationships with clients to deliver on Strive’s value proposition and identify and execute on partnership development opportunities.
Effective communication with partner executives, using data and analytics to drive improved performance, and tactical issue resolution and risk mitigation must be leveraged to ensure healthy client relationships.
This role is responsible for market leading client success while coaching and developing a national team dedicated to Strive’s clients. Moreover, leading a team of National Account Managers across Strive’s business verticals while being an important source of intellectual insight on client relationships, framing business problems in a way that the teams can then execute to drive impact and value for the client. You will lead the teams on their day-to-day problem solving, team management, and client success.
Superior analytical, quantitative, and conceptual thinking skills and strong interpersonal and communication skills will ensure team performance and client success. Familiarity with value-based agreements and the levers that improve performance. Additionally, being knowledgeable with value-based agreements and associated administration; measuring performance, financial reconciliations and settlements, and impact on operations.
Essential Functions
- Ensure actual performance meets or exceeds client’s expectations.
- Act as the executive lead with each client.
- Lead team of National Account Managers dedicated to Strive’s clients.
- Identify and partner with Growth on client expansion opportunities. • Managing the client through contracting of new growth opportunities.
- Manage internal executive and other departmental client updates along with appropriate risk identification and issue resolution tactics.
- Partner with internal stakeholders to ensure the Strive value prop is being delivered for clients.
- Ensure s, dashboards, decks, and tools are consistent and leveraged to drive insights and performance improvement.
- Forecast existing client growth opportunities and help define metrics and milestones for Client Success that align with broader organizational goals.
Minimum Qualifications
- 10+ years in healthcare client management, with value-based care experience.
- Business Travel
- Internet Connectivity – Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms
Preferred Qualifications
- Ability to manage multiple stakeholder priorities and organize around a common goal.
- Top-tier interpersonal skills with the ability to project professional competence, leadership capability, and personal maturity.
- Extensive value-based care experience in conjunction with P&L management that translates to optimizing value-based care arrangements and associated financial reconciliations.
- Mission driven and motivated to join an organization that is transforming kidney care.
- Prior experience as a consultant.
- Demonstrated aptitude for analytical and conceptual problem solving, superior quantitative analysis skills.
- Distinctive record of team leadership and professional achievement and impact.
- Ability to build and optimize internal and external networks and relationships.
- Advanced graduate degree typically required (e.g., MBA, MS). Top tier undergraduate degree acceptable.
- Advanced skills in Excel, PowerPoint, and Word.
Annual Salary Range: $169,400.00-$218,600.00
Strive Health offers competitive compensation and benefits. An annual performance bonus, determined by company and individual performance, is available for many roles and aligned to Strive Health guidelines.
COVID Policy: As a healthcare organization, the safety of our Strivers, partners, patients, and communities is critical to our work and aligned to our first core value, Care For Others First. All new Strivers must be fully vaccinated for COVID–19 or will be required to request and obtain an approved medical or religious exemption prior to joining Strive, and otherwise comply with COVID-19 policies.
Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide and work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]
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