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Fairway Independent Mortgage Corporation Hiring for IT Desktop Support Analyst (In-office – Madison, WI) at Madison, WI Full Time

Job Posting:


Do you have IT hardware experience?

Do you live in or near Madison, WI and are willing to work 100% in-office?

Are you looking to grow your IT career in IT End User services / Desktop Support?

Do you have GREAT customer service skills and enjoy helping others, especially when it comes to working with executives?

Do you excel at working in a FAST-paced environment, and juggling lots of requests, and managing pressing deadlines?

Are you a team player with a hunger to grow and make a difference?

Then this might be just the opportunity for you!
Here at Fairway, we strongly believe the way we do things is just as important as what we do. Our Core Values define how we work together as a team, support individual growth, and guide us in determining how we can best serve our customers, team members and communities. As a member of our IT End User Compute team, YOU can be a difference maker!
The Desktop Support Analyst position provides hands-on technical support for Windows based PC’s. Includes support for laptop configuration and images, mobile and wireless device management, application software, printers, and client-side Antivirus and Windows Patch management. (NOTE: Previous IT experience REQUIRED providing desktop support, servicing computer hardware & software issues, as well as extensive experience with audio-video troubleshooting for meetings and conferences. Candidates must be able to work in our Madison, WI office full time, Monday through Friday 8am-5pm CST.)
Essential Job Functions-Description:
  • Desktop Support Analyst

    • Maintain OS Software and Antivirus patching levels on all end user computers
    • Creation of technical instructional documentation for publication to the corporate IT knowledge base
    • Administer and operational support of Mobile Device Management (MDM) systems and other mobile infrastructure systems
    • Resolves tier 2 escalations from the IT service desk
    • Participate in process improvement as needed
    • Execute task necessary for computer replacement and data recovery
    • Assist in delivery of various IT related projects
    • Provide desk side and remote technical assistance to end users.
    • Respond promptly to alerts and end user issues in a courteous and knowledgeable manner while adhering to departmental standards
  • Performs other duties as assigned
Non-Essential Job Functions
  • Participates in proactive team efforts to achieve departmental and company goals.
  • Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value can do people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun.
  • Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions.
  • Performs other duties as assigned.
Required Experience
  • 5+ years of technical work experience in support of desktop technologies within a professional environment
  • Demonstrated proficiency with remote VPN, networking, PC Setup and repair
  • Demonstrated proficiency with Microsoft Office products
  • Demonstrated experience with one or more Operating Systems (Windows 7/Windows 10) in an active directory environment.
  • Advanced knowledge of PC Imaging including build, deployment, and maintenance.
  • Advanced experience working with Azure AD for endpoint management including maintenance of Intune Policies and security groups for endpoint management.
  • Demonstrated experience configuring, managing, monitoring, and remediating network printers
  • Demonstrated experience working with Trend Micro or similar antivirus product.
  • Demonstrated knowledge of WINS, DNS, DHCP, and TCP/IP.
  • Demonstrated experience with quickly researching solutions to new and unfamiliar technical problems and providing documentation for the team’s knowledge base
  • Demonstrated experience with attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere adhering to strict deadlines
Required Knowledge and Skills
  • Solid knowledge and understanding of current business acumen.
  • Solid knowledge and understanding of customer service and intrapersonal best practices.
  • Basic knowledge and understanding of ITIL Foundations
  • Solid knowledge and understanding of hardware and software troubleshooting concepts
  • Solid knowledge and understanding of supporting various types of smart phones and tablets
Minimum Education Preferred
  • Bachelor’s degree in Computer Science, Information Technology, OR equivalent work experience
  • A+, Network+, MCDST certification(s) are a plus
If the above job describes you and you’re interested in becoming a part of the Fairway team, please “Apply Now” to complete our application process. Be sure to include a resume with your application.
At Fairway, we are committed to cultivating, fostering, and preserving a culture of diversity and inclusion. In order to attract, recruit, hire, develop, and retain the very best employees at all levels, Fairway is committed to embracing talent and supporting a culture of inclusivity, reflective of Fairway’s Core Values.
Fairway is an equal opportunity employer & is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
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Job Overview

  • ID: 317392
  • Date Posted:
  • Location:
  • Job Title: Fairway Independent Mortgage Corporation Hiring for IT Desktop Support Analyst (In-office – Madison, WI) at Madison, WI