Full Code Medical Hiring for Account Manager Full Time

At Full Code Medical, you’ll help bring about better medical outcomes all over the world by making it dramatically easier to practice medicine. Full Code, an app & web-based simulation platform, helps providers gain and retain competency in critical decision-making skills. We are a small revenue-funded startup making its first key hires. If you’d like to make a big impact on the medical world and work in a startup environment wearing multiple hats, this is your opportunity.

As our first Account Manager, you will build relationships with institutional customers that span the prospect stage all the way through implementation, adoption, success and ongoing renewal. You will be expected to participate in the inbound sales process, helping interested prospects on their buying journey. You will become an expert on our product suite and help with everything from acceptance testing of new features to contributing in the product planning process. You will need to be an excellent communicator and able to explain complex technical topics in an understandable way.

Duties:

• Take ownership of existing customer relationships (medical schools, PA programs & hospitals)
• Promote utilization within customer institutions and ensure highest likelihood of success
• Assist prospective customers in learning about the product and its capabilities
• Create and implement standard procedures for customer communications, including working alongside the marketing and product teams to draft messaging
• Communicate product changes and improvements to existing customers and prospects
• Develop relationships with key individuals within prospective and current customers
• Help drive product roadmap by thoroughly understanding and communicating customer needs
• Assist with acceptance testing of new product features and occasional regression testing
• Become an expert on the Full Code platform and how it can be most effectively utilized
• Directly assist customers with the payment process inside their institutions
• Act as the voice of the customer at all levels within the company

Qualifications & Expertise:

• Minimum 4 years relevant prior work experience (in technical sales/support/success teams)
• Ideally some background in the healthcare industry—any ex-nurses out there?
• Excellent written and verbal communicator
• Excellent at managing numerous concurrent tasks and goals
• Able to learn, understand and communicate about complex software systems
• Personable, friendly and inquisitive
• Software product management experience would be a huge plus
• Thoroughness and attention to detail in all work products
• Comfortable selling to inbound prospects and converting leads to closed contracts
• Able to work in-person ~2 days a week in the Boston/Cambridge area
• Authorization to work in the United States

Compensation & Benefits:

• Competitive salary and stock options
• Flexible schedule with a “mostly-remote” work policy
• Health, dental insurance & 401k

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Boston, MA 02110: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Required)

Experience:

• Customer Success, Support or Sales: 4 years (Required)
• SaaS: 2 years (Required)
• Healthcare Industry: 2 years (Preferred)

Work Location: One location