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Customer Services & Support

The Key Hiring for Client Support Specialist Full Time

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For nearly 20 years, TheKey (formerly Home Care Assistance) has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. View our

video

to learn more about TheKey.

Earn up to $20.00 per hour in first 90 days.
Job Summary
Client Support Specialists are members of a team that provide concierge-level 24/7 telephone coverage and scheduling support for multiple homecare agencies throughout the US and Canada. When handling calls and transactions for specific agencies, Agents perform as if they are local representatives of those agencies.
To be a perfect fit, you will have excellent communication skills and will take pride in providing exceptional customer service with every phone call you take. We need associates who understand that reliability is the key to success in our organization.
  • Responsible for answering a variety of inbound calls
  • Provide best-in-class customer service to our clients through phone and email correspondence
  • Maintain detailed and accurate records for our clients and our organization
  • Demonstrates empathy, concern and care to customers
  • Accept coaching and direction from team leaders to ensure continued improvement within your role
  • Demonstrates commitment through reliable and punctual attendance
  • Always maintain a professional, respectful, and polite demeanor with clients and coworkers
  • Other duties as assigned by leadership
Minimum qualifications
  • Strong customer service focus
  • Previous experience with phone customer service handling large call volumes preferred
  • Strong computer skills and the ability to learn company software
  • Proficient in Microsoft applications (Word/Outlook)
  • Excellent verbal and written communication skills
  • Able to effectively and politely communicate positively and professionally with clients and coworkers

If this sounds like a great match, apply today! We’d love to hear from you!

TheKey is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability or any other protected status
Benefits for full time employees
  • Medical/Dental/Vision Insurance
  • Life Insurance
  • Health Savings Account
  • Flexible Spending Account
  • 401(k) Matching
  • Employee Assistance Program
  • Flexible PTO Plan
  • Pet Insurance
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Job Overview

  • ID: 310663
  • Date Posted:
  • Location:
  • Job Title: The Key Hiring for Client Support Specialist