Cadence Petroleum Group, DBA Yoder Oil Hiring for Customer Service Specialist Full Time

Customer Service Specialist

Cadence Petroleum Group, DBA Yoder Oil is a fast growing automotive, commercial, and industrial lubricant distributor operating in Indiana, Michigan, Ohio and Illinois. Cadence Petroleum is currently recruiting for a Customer Service Specialist for their Elkhart, Indiana facility. Cadence is committed to their employees as well as to providing the highest level of service for customers.

Overtime opportunities are available. We offer competitive pay and benefits.

Responsibilities:

• Working with a broad array of independent and national businesses ranging from the automotive, commercial, industrial and wholesale industries
• Working with customers over the phone and via email to submit orders on time via Cadence sales ordering portal
• Assess nature of customer issues and resolve basic to complex problems by communicating with Territory Business Managers and Regional Business Manager team
• Log daily communication with customers in Zoho (training provided)
• Generate leads from inbound calls in Zoho for TBMs to follow up with meetings
• Process customer payments
• Receives, screens and directs phones calls and emails to outside sales team

Desired Skills and Experience

• 1 to 2 years of customer service experience with a great attitude
• Demonstrates strong communication and interpersonal skills
• Self-motivated and detail oriented
• Demonstrates quick problem-solving skills and work in a fast-paced environment
• Proficient in Microsoft Office applications (CRM tool preferred) with ability to learn
• Proven ability to efficiently manage multiple projects and tasks at the same time
• Petroleum product or automotive distribution background is a plus

Benefits:

• Two Health Insurance plans with an HSA option
• 401k available
• Company paid Life Insurance
• Short Term Disability, Dental, Vision available
• Paid Vacation and Holidays
• Uniforms paid for by the company
• Bi-weekly pay

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Experience:

• Customer service: 2 years (Required)

Work Location: One location