Lucky Street Gaming LLC Hiring for Account Representative Full Time

POSITION SUMMARY:

The Account Representative will act as a link between the company and our clients to ensure all their needs are being met and that they are satisfied with the support the company is providing them. Account Representatives assess the needs of the client and find creative solutions to large problems they are facing. They constantly work to brainstorm new ways to maintain a strong, positive relationship with clients.

KEY TASKS WILL INCLUDE:

· Analyzing location performance data.

· Verify location operating hours.

· Understanding factors that reduce location performance including street closures, power outages, and Video Gaming Terminals down.

· Making sure marketing materials are at the site -e.g. feather flags are on site and look presentable, video monitors are functioning and current.

· Discuss marketing incentives with account. Assist with the production and distribution of flyers, mailers, etc. all consistent with IGB regulations.

SUPERVISION:

s to and works under the direction of the Managing Director of Marketing and Business Development.

ESSENTIAL FUNCTIONS:

The essential functions or duties listed below are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to the position.

• Communicating with clients to ensure that all of their needs are understood and addressed.
• Building strong client relationships to maintain old business and assist them in possible expansion.
• Collaborating with various internal departments to ensure that they fulfill all customer requests.
• Resolving complaints and keeping track of all processes that pertain to the client’s desires.
• Focus on improving the customer experience.
• Collecting and analyzing data concerning consumer behavior to understand changing needs.

RECOMMENDED MINIMUM QUALIFICATIONS:

• Satisfactory problem-solving skills to help resolve customer complaints or needs.
• Excellent verbal and written communication skills to communicate product ideas to clients.
• Up-to-date understanding of the industry’s consumer behavior
• Strong customer service and interpersonal skills for dealing with different types of customers and clients.
• Exceptional analytical skills for analyzing client data.
• Time management and multitasking skills in order to handle multiple tasks and clients at once.
• Advanced motivational and negotiation skills
• Strong organizational skills and attention to detail
• Computer literacy and familiarity with Microsoft Office products.

A thorough background investigation, including personal and professional references, criminal background, and motor vehicle review will be conducted prior to the offer of employment. Must be able to successfully pass a pre-employment drug/alcohol screen following a conditional offer of employment. A valid state motor vehicle operator’s license with a clean driving record is required.

CERTIFICATES, LICENSES, REGISTRATIONS

This position requires an Illinois Gaming Board Handler license, or the ability to obtain a license, within thirty (30) days of employment or the applicant shall obtain an eligible to work status from the Illinois Gaming Board. A licensed handler shall be required to adhere to the Illinois Gaming Board rules and regulations. The Illinois Gaming Board requires a minimum age of twenty-one (21) for this position.

Job Type: Full-time

Job Type: Full-time

Pay: $20.00 – $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Monday to Friday
• On call

Work Location: One location