CVS Health Hiring for Onsite Account Manager Full Time

Develops strong external and internal relationships to achieve customer satisfaction, analytical, revenue, membership and earnings objectives for existing customer in assigned business segment, product and geography.

• Develops a mutually rewarding working relationship with client contacts to ensure renewal of case and retention.
• Follows through on outstanding issues to the point of resolution.
• Offers creative product and service solutions to address client’s evolving needs.
• Monitors on an on-going basis client’s product lines and services to ensure client’s needs are being met.
• Executes tactical components of the account team’s business plan for customer.
• Collaborates with account team members and functional support areas on more complex product or service issues to ensure client’s needs.
• Collaborates cross-functionally to identify, implement and monitor the customer’s service efficiencies, including performance guarantees.
• Collaborates with team members on case installation to manage the integration of client’s and Aetna’s internal organizations, ensuring a smooth installation.
• Review client key performance metrics and identify opportunities for plan design changes and efficiencies.

Pay Range
The typical pay range for this role is:
Minimum: 43,700
Maximum: 100,000

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

• Must be able to work onsite at customer HQ in downtown Atlanta M-F
• 2-5 years industry or customer service experience.
• Multi-functional experience, e.g., claims operations
• College degree or equivalent work experience.
• Insurance license for Life and Health Producer in the state of GA required within 90 days of hire.
• Proficient in all Microsoft products with heavy emphasis on Excel and Access.

Preferred Qualifications
Review required qualifications above

Education
Bachelor’s degree or equivalent experience.

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.