Golden State Assembly, LLC Hiring for Account Manager Full Time

About Golden State Assembly, LLC

Golden State Assembly, LLC is dedicated to offering superior wire harness manufacturing, electromechanical assembly, sorting, inspection, and containment services across multiple industries. Our mission is to exceed expectations by striving for continuous improvement in the quality of our products and services.

Position Overview

We are searching for communicative candidates who are proactive and passionate about company products and the clients they serve. Account managers will act as a point of contact for their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the products which best fit the individual needs of the client. They also aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry trends.

To succeed in this position, candidates should have exceptional communication, computer, and problem-solving skills.

Responsibilities

• Be the primary point of contact and build long-term relationships with customers
• Help customers through email, phone, online presentations, screen-share and in person meetings
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Monitor and analyze customer’s usage of our product
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
• Liaise between the customer and internal teams

Qualifications

• Excellent management and supervisory skills.
• Excellent verbal and written communication skills.
• Extensive knowledge of customer service procedures and principles.
• Organized with attention to detail.
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
• Proficient in Microsoft Office Suite or related software.
• At least 1-2 years of customer service experience required.
• Previous experience in a supervisory role preferably in Manufacturing.

Nice to Have

• Bilingual Spanish
• Bachelor’s degree preferred

Please also submit an application through our company website: https://gsassembly.com/apply/

Job Type: Full-time

Pay: $60,000.00 – $75,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Warehouse/ Manufacturing Account Management: 1 year (Required)
• Sales: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: One location