Thermo Fisher Scientific Hiring for Bilingual Customer Service Agent at Ottawa, ON Full Time

As a member of the Thermo Fisher Scientific team, you will carry out important work, such as assisting customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact! We will support you in achieving your career goals every step of the way.

How will you make an impact?

The Customer Service Representative’s role is to provide exceptional service to both external and internal clients to achieve business goals and objectives. Communication occurs via automated call distribution, email, fax, or other channels.

What will you do?

Key Responsibilities:

• Responds to and resolves internal and external customer requests and inquiries which may involve pricing, product availability or returns, and delivery.
• Interacts with multiple areas including Operations, Technical Support, Logistics, Purchasing and Sales and Marketing to ensure timely and accurate shipment of product and issue resolution.
• Identifies customer needs, and appropriate course of action within established performance expectations and departmental procedures.
• Assesses situation and advances issues as appropriate.
• Documents transactions and performs follow-up actions in accordance with departmental standard operating processes and procedures.
• Stays abreast of new processes and initiatives within the company.
• Completes all other duties as assigned.

How will you get there?

Minimum Qualification

• Fluently Bilingual French and English both Written and Oral
• High school graduate
• 1 plus years of call center or customer service experience.
• Must be proficient in Microsoft Office, including Word, Outlook and Excel.

Knowledge, Skills, and Abilities

• Willingness and ability to adhere to structured telephone schedule.
• Strong keyboarding skills.
• Demonstrates superior communication including active listening and questioning skills.
• Ability to exhibit perseverance and kindness.
• Ability to diffuse customer dissatisfaction.
• Excellent problem solving skills.
• Professional written and verbal skills.
• Demonstrates attention to detail and quality.
• Ability to multitask and work in fast paced environment.
• Works independently and demonstrates resourcefulness.
• Ability to readily learn and apply new information.
• Excellent interpersonal skills/friendly and outgoing personality; enjoys assisting others.
• Adaptable and flexible.

Physical/Environmental requirements

Physical Activities

• Sits 90%, walks and stands intermittently during working day.
• Uses headset 90%
• Keyboarding 75-90%
• Handles papers and office equipment. 10%
• Stoops and bends when using files. 10%

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. Our mission is to enable our customers to make the world healthier, cleaner and safer. With revenues of more than $10 billion, we have approximately 35,000 employees and serve customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as in environmental and process control industries. We create new value for our key collaborators through two extraordinary brands, Thermo Scientific and Fisher Scientific, which offer an outstanding combination of continuous technology development and the most convenient purchasing options. Our products and services help accelerate the pace of scientific discovery, and take on analytical challenges ranging from complex research to routine testing to field applications. Visit www.thermofisher.com.