StoreToDoor Hiring for Customer Success Agent at Regina, SK Full Time

Job Title: Customer Success Agent – StoreToDoor Technologies Inc.

Location: Regina, Saskatchewan

Position: Full-time

Who We Are:

StoreToDoor specializes in delivery efficiency and simplicity which allows us to enhance the delivery experience of each retailer and their customers. StoreToDoor is a branded platform that gives retailers the ability to offer cost-effective same-day delivery.

www.storetodoorcanada.com

What We Are Looking For:

We are looking for a self-motivated and personable Customer Success Agent. This individual will be responsible for operating CRM software and maintaining current client relationships as well as interact with various divisions within the organization.

What you can expect:

• Work in a fast-paced environment as part of a dynamic, rapidly growing tech start-up

• Develop professional internal and external relationships with other people who are passionate about what they do every day.

• Connect with a rapidly growing and passionate group in an open, collaborative, and fun environment.

Responsibilities:

Included but not limited to:

• Provide outstanding customer service while overseeing all aspects of customer success and satisfaction

• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries

• Engage with customers via phone, webchat and email to resolve customer issues

• Gather and analyze information in a timely manner

• Responsible for developing customer relationships that promote retention and loyalty

• Collaborate and build relationships with other areas of our organization

Requirements:

• Team player and good relationship building skills

• Strong written and verbal communication skills

• Problem solving and trouble shooting skills

• Self-motivated and able to demonstrate a positive outlook

• Enthusiastic professional with focus on customer success

Job Types: Full-time, Permanent

Pay Range: $18-$22/hour determined by experience

Schedule:

• 8 hour shift which may include possible evenings and weekends

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

• CRM software (Zendesk) is considered an asset

Work remotely:

• Initial training on site with possible remote working

Job Types: Full-time, Permanent

Salary: $18.00-$22.00 per hour

Additional pay:

• Overtime pay

Schedule:

• 8 hour shift

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)