Maintair Aviation Hiring for Customer / Guest Service (ATW) Shift Lead at Timmins, ON Full Time

• Provide leadership and quality customer service to staff, a variety of customers

including travelling passengers, travel agencies, corporate customers, and other
internal and external groups.

• Answer phones/emails, give out fare & schedule info, take & create reservations, etc.
• Check in duties and act as replacement agent when required.
• Filing, handling cash and preparing & finalizing cash reports.
• Greeting flights, making announcements (boarding calls, paging passengers).
• Updating internal operations requirements, including station audits, weight and

balance, FIDS/GIDS and other airline specific operation requirements.

• Act as liaison between the air carriers, passengers and Maintair including baggage

IROPS, station delays and airline actions.

• Work through flight IROPs as required.
• Work through flight baggage issues as required.
• Assist with baggage handling (bag jams/bag room congestion) and deliveries as

required.

• Perform Turn, RON and Ad-Hoc flight requirements as needed.
• Provide cabin cleaning as needed, per carrier specifications.
• Load catering/commissary/ice as required.
• Brew and load coffee/hot water jugs as required.
• Work with station trainer and training officers in ensuring compliance with all

regulatory and carrier specific requirements.

• Mentor team members and ensure training requirements are applied to the operation

seamlessly.

• Delegate tasks to team members as needed.
• Liaise and support directly with BTW Shift Leads and carriers as needed.
• Perform inventory control per carrier requirements.
• Support Station Coordinator and ATW manager as required.
• Other duties as assigned by management.

• Minimum grade 12 education and/or post-secondary experience.
• Minimum two years or equivalent previous airline, hospitality experience.
• Must hold an Airport Restricted Area Pass (RAIC).
• Solid knowledge of aviation and its related terms, short forms and verbiage.
• Solid knowledge of Microsoft Office Suite, Windows, Google Suite and general

computer programs.

• Computerized Reservations System (CRS) – Navitaire, Sabre, AmeliaRes, AirlineChoice

would be an asset but not required.

• Excellent keyboarding skills are essential.
• Must be able to manage a team of 3-8 people.
• Must have excellent in-person customer service skills.
• Must be able to de-escalate confrontational situations with guests/passengers.
• Must be able to work with minimal supervision, and/or in a team environment

working varied and/or split shifts, overtime and holidays.

• PPE required is provided to employee.
• Cost share on all uniform requirements (50c/50e).
• Access to staff travel benefits (if available).
• Access to company benefit program (50c/50e).
• Year 5 & 10 profit share bonus program.