HealthHub Solutions Hiring for Customer Success Manager at Vancouver, BC Full Time

HealthHub Patient Engagement Solutions is a Canadian technology company dedicated to bringing innovative digital solutions to the Canadian healthcare industry. Our products include integrated bedside terminals (IBTs) and the native myHealthHub operating system, which is a fully integrated platform to develop tools for healthcare professionals. Some of our existing apps include Bedside Charting, Meal Ordering, Video Chat, and Entertainment, with many more to come. Our products already improve the experience of 1M+ patients annually, and we are just getting started. We are hiring smart, motivated, and curious individuals to help us create new possibilities for healthcare engagement and experience across Canada.

PURPOSE OF THE POSITION:

Reporting to the Senior Operations Manager, Rental Operations, the Customer Success Manager is responsible for driving incremental recurring revenue and enhanced customer experience at HealthHub client hospitals. They achieve this through (1) in-depth analysis and understanding of client needs; (2) collaborating with the business development team; (3) leveraging myHealthHub platform insights to identify opportunities; (4) effectively communicating the value proposition of HealthHub’s products; and (5) leading end-to-end contract execution and management.

RESPONSIBILITIES:

• Main point of contact for portfolio of existing hospital accounts Canada
• Collaborate with business development, sales support, and platform insights teams to identify opportunities for additional business penetration within account portfolio by understanding client needs and then recommending an appropriate offering from our offering to satisfy those needs
• Lead and develop strategy to proactively engage with client accounts to showcase value proposition and facilitate understanding of outcomes and causations
• Drive gross margin at the respective sites through tracking, in-depth analysis and understanding of client and patient needs
• Lead renewal of contracts in collaboration with the business development and finance teams, and provide relevant recommendations to explore extended opportunities
• Ensure documentation of client engagements within Salesforce
• Design and implement special projects in collaboration with other members within the Patient Experience team and beyond to explore ‘out of the box’ strategies for business development and growth
• Lead onboarding strategy for new myHealthHub customers from sales handover to frontline execution, ensuring successful rollout and immediate value capture by clients
• Provide recommendations for enhancing account management and customer onboarding processes
• Successfully achieve defined KPIs
• Handle all hospital admin inquiries and escalations

QUALIFICATIONS REQUIRED:

• Minimum Bachelor’s degree in Business, Management, Finance, or relevant areas
• Minimum five years of experience managing high value accounts against financial targets
• Excellent computer skills (Microsoft Office, Data Analytics tools). Proficiency in SQL, Power BI is an asset
• Excellent selling, presentation, and interpersonal skills with demonstrated high rates of success
• Strong leadership and ability to work with and manage cross-functional stakeholders

If you are interested in this role and possess the above qualities, please apply with your resume and cover letter highlighting your achievements and relevant skillsets. In addition to working with great people in a supportive work culture every day, we offer competitive compensation, excellent benefits, opportunities for career advancement and significant on-the-job training.

HealthHub is an affirmative action and equal opportunity employer. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability. If you require any support in the application process, please contact [email protected].