Comfort Mobility Hiring for Front Store Customer Service Representative at Windsor, ON Full Time

Responsible for acting as a liaison for Comfort Mobility. Assisting clients with product information, services provided, orders, errors, account questions, billing, scheduling appointments and more. In-Store representative capable of supplying clients with detailed product knowledge relating to their medical requirements.

Primary Responsibilities
Answer phone calls, schedule service appointments and in-store appointments
Greet clients warmly and ascertain problem or reason for calling.
Provide prompt, accurate and courteous responses to clients to resolve their issues quickly and effectively. Display active listening and superior customer service skills for both external and internal clients.
Collect client information, medical history and payment information and enter into Assyst Point of Sale System.
Assist with placement of orders for clients and sales representative’s clients.
Assist with Coordination of Rentals including preparation of equipment, data entry, and payment collection.
Advise on company information including but not limited to hours of operation, directions to location, products, and services available, funding information available (ADP, direct billing to Green Shield, ODSP, WSIB, Veteran’s, etc.)
Assist with entering Sales Representatives quotes into POS system, confirming client insurance coverage, checking applications for funding to insure accuracy.
Suggest solutions when product malfunctions, handle warranty recalls or replacements.
Sell products and services to clients by phone or in-store.
Maintaining show room inventory and cleanliness.

Job Requirements
Experience in Customer Service and/or Sales
Ability to multi-task and stay organized
Critical thinking and problem-solving skills
Communication Skills and experience working on a team
Exceptional computer skills, experience working with Word, Excel, Outlook.
Reliable transportation to and from work daily