Clickback Inc. Hiring for customer satisfaction representative at St. Catharines, ON Full Time

Tasks

• Access and process information
• Address customers’ complaints or concerns
• Answer inquiries and provide information to customers
• Maintain records and statistics
• Receive and log complaints
• Report and document investigations and conclusions/recommendations
• Provide customer service
• Prepare and track work orders
• Plan and oversee Webinars

Computer and technology knowledge

• Salesforce
• Database software
• MS Excel
• MS Outlook
• MS Windows
• MS Word

Technical or specialized editing

• User guide

Sales experience

• Software

Security and safety

• Criminal record check

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

Screening questions

• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Bonus

Long term benefits

• Group insurance benefits
• Life insurance
• Other benefits

Other benefits

• Learning/training paid by employer
• Paid time off (volunteering or personal days)
• Travel insurance
• Wellness program