Viking Cives Ltd. Hiring for Customer Service Manager at Mount Forest, ON Full Time

• Responsible for the scheduling of warranty and repair maintenance
• Demonstrate clear and effective leadership, guidance, coaching, mentoring, and supporting growth
• Accurately quote service work
• Manage Service technicians to ensure effective communication of job quotes/estimates to customers are completed in a timely manner
• Effectively communicate with customers to resolve equipment issues and solutions
• Oversee schedule and workflow of Service technicians
• Assist Service technicians to resolve difficult repair problems and customer concerns
• Ensure service operations are current and compliant with Federal, Provincial and Local laws
• Networking skills with public and private sectors
• Excellent time management, attention to detail and organizational skills
• Be deadline driven, self-motivated, sufficient, and work independently as well as manage a service technician team
• Handle field failures and document/process warranty claims
• Work closely with our factory store on service-related tasks
• Work with subcontractors on Insurance claims
• Must be available after hours
• Knowledge with Microsoft 365, Syteline ERP, CRM experience, VCL product lines and options would be considered an asset
• Preferred knowledge in snow and ice/mobile/construction and/or agriculture truck equipment
• Valid driver’s license with clean abstract

*Wage depending on experience*

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location