Prepares and serves nonalcoholic and alcoholic beverages to members and guests in member dining rooms and designated rooms throughout the Club.
1. Member/Team Relations
· Put members first – go above and beyond their expectations to satisfy their needs and provide the
highest quality service.
· Always convey a professional attitude and demeanor towards club and team members.
· Always treat club and team members with the utmost respect and dignity.
· Be sincere and hospitable in all dealings with members.
· Take personal responsibility for all member requests.
· Always maintain a positive attitude and look for positive outcomes in all opportunities.
2. Communication
· Maintain open channels of communication and be receptive to all departments and staff members.
· Write effectively and concisely.
· Convey oral messages clearly and concisely.
· Actively participate in all meetings.
· Ensure that the information needed to proficiently operate the club is disseminated and understood.
· Must maintain a positive attitude and be willing to support all programs and initiatives that have been communicated from the management team of the Club.
3. Planning, Organization and Administration
· Exhibit sound time management and organizational skills.
· Ensure the supplies needed to operate are properly stocked.
· Maintain an organized and clean work station that is member ready.
4. Employment Policies/Safe Work Environment
· Report all accidents to your supervisor immediately.
· Take pride in the club – report all damage or vandalism to club property.
· Report all safety hazards to your supervisor.
· Follow all Club policies and procedures as outlined in the handbook.
· Follow all departmental rules communicated by your supervisor.
5. Essential Job Functions
·knowledge of Club liquor policies and procedures
Inspects bar prior to opening to ensure that adequate supplies are available, then stocks accordingly
· Follows set-up procedures
· Provide immediate attention to all members and guests upon arrival.
· Mixes, prepares, and serves drinks according to the recipes approved by Management
· Offer daily specials and takes orders.
· Recommend wine with evening meals when appropriate.
· Serves meals; place dishes by course in front of each person; serves from the left of each person.
· Observe diners to respond to any additional requests and to ensure member/guest satisfaction; replenish water, coffee, butter, etc. as necessary.
· Removes soiled dishes.
· Suggest and serves desserts, coffee and after dinner drinks.
· Present chits for signature.
· Keep tables, dining room and station clean.
· Assist in bussing and resetting of tables and rooms when necessary.
· Advise supervisor of any complaints as soon as they occur.
· Perform clean-up and closing duties as assigned by the Dining Room Manager.
· Attend pre-meal and event meetings.
· Prepare all chits correctly providing complete information and turns in signed chits at the end of each shift.
· Knowledge of Club liquor policies and procedures.
· Knowledge of Club menus in all dining outlets.
· Knowledge of Club liquor offerings.
· Has member/guest sign chits
· Reports complaints to a manager as soon as they occur
· Maintains and cleans equipment
· Cleans and locks everything according to prescribed procedures
· Delivers all beverages back to the appropriate place.
· Records beverages to reconciliation sheet after each event and gives to manager on duty.
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