Thos. R. Birnie & Sons Hiring for Customer Service Representative at Hamilton, ON Full Time

We have a an opening for a part-time Customer Service Representative in our call center. In this position you are a key member of our team, acting as the first point of contact for our company. You are responsible for providing the highest level of customer service to our customers. Key job tasks include:

• Receive incoming calls in a professional and courteous manner
• Convert calls into booked service appointments
• Make outbound calls, following up on recent service visits
• Prioritize and coordinate the scheduling of services
• Maintain and update our customer database with accurate information

Job Type: Part Time

Benefits & Perks:

• Competitive wages.
• Great health benefits because your health is important to us.
• RRSP plan with company match.
• Supportive office team environment.
• Culture building events.

What We Need From You:

• Minimum two years of customer service experience
• Experience in a call center environment is preferred
• You are a great communicator and are able to connect and build positive relationships with customers and your team.
• You are detail-oriented with the ability to multitask.
• You demonstrate a positive attitude and are willing to learn and grow.
• You are customer service focused.

About Us

Thos. R. Birnie & Sons is an original family owned company that has been providing service to the Hamilton and Golden Horseshoe communities for 100 years. We specialize in residential plumbing and drain services. Our team is dedicated to enhancing the lives of the people we meet daily, and we have been for generations! Check us out by visiting our website: www.birnie.pro

Equal Opportunity Employer