ADTRONICS Hiring for Help Desk and Customer Support Specialist at Delta, BC Full Time

Adtronics is looking to hire a full time Technical Service and Support Specialist with good interpersonal skills and a friendly personality. Applicants should be familiar with graphics software and possess strong Software Support skills.

You will be providing first-line support to our customers by answering how-to & product related questions and delivering clear directions over the phone, via Email or Team Viewer

The Position combines a range of activities from providing technical support and software support to customers, technical documentation, product troubleshooting and repair

Job Description:

• Provide first contact support to customers to resolve service, repair, installation and connectivity issues
• Answer any software and hardware related questions that arise from users.
• Use of various web-based communication programs such as Skype, Team Viewer and remote desktop access tools.
• Hardware fault troubleshooting

Responsibilities:

• Provide End-User Support
• Provide a friendly and professional attitude of support and service at all times
• Help desk and customer support specialist, providing prompt response to user problems, troubleshooting and resolving the problems.
• Evaluates and troubleshoot computer hardware and software, peripheral device, mobile devices and network component problems.
• Installs, sets up, configures, tests, and operates computers, peripheral devices, and network hardware and software components.
• Maintains records required to accurately track all computer equipment and software inventory

Job Requirements:

• Experience with networking
• Technical certificate/diploma or 6 months experience in basic troubleshooting
• 1 or more year(s) of customer service, help desk, or call center experience.
• Solid problem solving, researching, and troubleshooting skills coupled with a willingness to listen, learn and share.
• Experience with installing/replacing computer hardware
• Excellent English oral and written communication skills
• $3,200.00 – $3,500.00/mos

Apply today by sending your resume with cover letter and salary expectations

Job Type: Full-time

Salary: $18.00-$20.00 per hour

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Delta, BC: reliably commute or plan to relocate before starting work (required)

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

• Customer service: 1 year (preferred)

Language:

• English (required)