Tutor Teach Inc. Hiring for Customer Service Representative at Edmonton, AB Full Time

Tutor Teach Inc.

Join our robust team of instructors and mentors today!

Tutor Teach (TT) came to life as a way to teach children in the community. Since its inception, it has grown rapidly to a team of nearly 200 certified instructors – who are making waves in the next generation’s lives! Tutor Teach is predominantly located in the Edmonton area but assists students nationwide! Tutor Teach offers education, extracurricular, and music services to students of all ages daily.

TT’s goal is to fill the ever-present learning gaps that impact each student’s ability to thrive and feel confident in the classroom. The education system is overloaded and cannot provide 1:1 assistance for students, so Tutor Teach has stepped in with a talented roster of accredited instructors to propel students in their education, skills, and self-confidence.

TT’s customer service representative are passionate team players, dedicated to making a difference in the lives of each student. We meet & beat expectations with a retention rate of 98%!

We aren’t just an education company, we’re a community. We seek to give back, to listen to our audience, and continue to educate them, so they feel confident parenting their children, and their children feel confident learning.

It is a truly incredible and exciting time to be a part of our team!

Overview

• The customer service representative will act as a liaison, provide service information, answer questions, and resolve any emerging problems and concerns that our customers might face with accuracy and efficiency.

Schedule: Monday – Thursday (3pm – 9pm, with a 30 mins break)

Dress: Business casual

Requirements

Experience:

• Proven customer service experience
• Strong phone contact handling and active listening
• Patient, empathetic, and passionately communicative
• Put themselves in the customer’s shoes and relate to a diverse array of parents
• Problem solver comes naturally
• Confidence and ability to troubleshoot and investigate if they don’t have enough information to answer customer questions or resolve complaints.
• Well organized and attention to detail
• Ability to multitask, prioritize and manage time effectively

Education:

• University Degree Preferred

Responsibilities:

• Manage a large volume of calls and emails from current and prospective customers daily
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Follow communication procedures, guidelines and policies
• Facilitate and coordinate Tutor Teach’s customer care department, customer inquiries and concerns.
• Follow up with customers after an instructor completes first session with student.
• Nurture relationships with past, potential, and current customers.
• Communicate clearly using provided TT scripts to walk customers through the purchasing process.
• Match students with tutors by means of outreach to the TT team and facilitating so in a timely and organized manner.
• Process customer invoices in a timely and organized manner
• Inputting all new customers in the Tutor Teach portal.
• Report to CEO on all communication through the week.

Start making a difference!

By joining Tutor Teach, you will change the lives of students, parents and other teachers alike. We work hard at creating a safe, judgement-free zone for students to be themselves and thrive.

Tutor Teach is making a difference – educationally, emotionally & mentally.

APPLY NOW and be a part of the change!

What should you expect next?

• If you are short-listed for an interview, you can expect an email from Tutor Teach.

Who will reach out?

• A member of the Tutor Teach team

How long should you expect to wait to hear back for an interview?

• 7 days (if requirements are met)

Job Types: Part-time

Salary: From $17 – $18 per hour

Job Type: Part-time

Salary: $17.00-$18.00 per hour

Benefits:

• Casual dress
• Company events
• Work from home

Schedule:

• Evenings
• No weekends

Ability to commute/relocate:

• Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor’s Degree (preferred)