Charger Logistics Inc Hiring for Customer Service Specialist at Brampton, ON Full Time

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our Customer Service Department based out of our Brampton office.

Job Duties:

• Build expert and dynamic knowledge of company products and services
• Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to build a lasting relationship
• Provide track and trace updates for the shipments
• Continually update customers as to the status of each order as required and solve customer-specific freight issues
• Entering, updating and processing customer orders on various interfaces
• Ensure & confirm pickup and delivery appointments for drivers
• Coordinating with other departments to clear customs paperwork
• Follow established procedures for processing bills
• Perform duties as assigned by the Customer Service Manager

Requirements:

• College diploma or university degree
• Previous logistics and customer service experience is an asset
• Ability to solve problems and alleviate conflicts or escalate tactfully
• Strong time-management with an ability to prioritize and multi-task
• Proficient in Microsoft office, with aptitude to learn new software and systems

Benefits:

• Competitive Salary
• Healthcare Benefit Package
• Career Growth

Job Type: Full-time

Benefits:

• Dental care
• On-site gym
• On-site parking
• Paid time off
• Vision care

Work Location: One location