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Right at Home Hiring for Administration Officer – Rockhampton Job at Rockhampton Full Time
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Description
The Administration Assistant role will ensure the efficient and smooth day-to-day operation of our office. You will be responsible to:
- Answer and direct phone calls
- Organise and schedule appointments
- Plan meetings and take detailed minutes
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Order office supplies
- Maintain contact lists
- Book travel arrangements
- Provide general support to visitors
Dealing with a range of disabled, seniors and frail elderly customers and their families on a daily basis, this role will handle anything from information requests, feedback, general care enquiries to complaints.
- Serves as a liaison between referral sources, families, carers and staff members.
- Schedules services using Visual Care,
- recovers information on clients and carers for input into the system.
- Seeks to match clients with carers.
Qualifications
- Relevant tertiary office management qualification
- Knowledge of the private pay aged care industry/issues or Community In-Home Care – Desirable but not essential
- Previous experience in Aged Care or related discipline – Desirable
- Previous experience in an office capacity
Preferred Skills
Establishes and maintains effective communication and harmonious working relationships.
- Well organised and methodical • Systems orientated.
- Willingness to learn
- Updates knowledge and skills by pursuing continuing professional development.
- Time management and organisational skills
- Ability to develop/implement and evaluate organisational and client focused documentation and systems.
- Analytical and report writing skills
- Ability to create and promote a positive and supportive culture where all staff are valued.
- Problem solving, negotiation and conflict resolution skills
- Computer literacy – Enterprise management software