Rite Way Mfg. Co. Ltd. Hiring for FT/PT/Remote Customer Service Representative at Quebec City, QC Full Time

• Clearly and rapidly document customer issues via email, chat, and helpdesk ticketing system
• Collaborate with Engineering, Operations, and Sales team to drive customer issues to resolution, provide all relevant feedback to the Product team
• Respond to high-impact customer escalations in a fashion that inspires continued customer loyalty
• Keep detailed records of of customer interactions, their outcomes, and proposals to improve the customer experience in the future
• Provide regular reporting to the Customer Support Manager
• Other duties as and when required by management

Job Types: Full-time, Part-time

Salary: $21.00-$25.00 per hour

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: On the road