Cimplifi Hiring for Seeking Junior IT Support Assoc, Temp to Perm @ $20/hr, Bachelors Required Job at Remote Full Time

Cimplifi is a leading integrated legal services provider, leveraging technology and expertise to simplify the experience of eDiscovery and Contract Analytics for corporate legal departments and law firms. For more than two decades, clients have relied on our expertise and ingenuity to solve complex challenges, bring innovative solutions, and deliver intelligence and insight to help them manage risk, control costs, and get more done, more effectively, and with far less effort and stress.

POSITION OVERVIEW Under the direction and supervision of the Support Operations Manager, the Support Associate manages incoming support requests as they relate to the Relativity platform, escalating to appropriate resources. The Support Associate will perform initial ticket intake, gather additional information as needed, and manage communication with clients relating to support requests.

ESSENTIAL FUNCTIONS In this capacity, the Support Associate:

• Manages incoming support requests as they relate to the Relativity platform
• Gathers information from clients as necessary to aid in troubleshooting of Relativity support requests
• Maintains internal tracking of open Relativity support requests
• Works closely with members of the IT team to troubleshoot outstanding issues
• Ensures initial response and escalation SLA’s are met for each issue related to the Relativity platform

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED

• 1-3 years General computer/helpdesk & remote troubleshooting of Microsoft Suite and Citrix applications
• Ability to work fully remote while fulfilling duties well and on time, being accountable to other team members, and keeping them informed
• Excellent verbal, written, and organizational skills with the ability to communicate effectively in a high- paced environment
• Willingness to collaborate with other team members and supervisors to troubleshoot and resolve reported issues in a timely manner
• Strong desire to learn and grow (a growth mindset)
• Adaptability and the inclination to learn new technologies and workflows

CIMPLIFI CORE VALUES:

Our Core Values serve as the guiding principles behind all services we deliver. A Cimplifi employee is…

• Courageous: We back our best practices with integrity and ethics, making our employees resilient and able to drive honest conversations, and engage in problem-solving in the face of adversity.
• Reliable: We consistently respond faster, work harder, think smarter, and work collaboratively to support our clients’ needs, building trust and dependability.
• Inventive: We are proactive and resourceful original thinkers, we are capable of creating innovative solutions, and delivering time-tested results due to our training, skills, and industry knowledge.
• Adaptable: We are nimble, eager, and prepared for the challenges facing our clients, allowing us to be flexible and responsive to client needs.

Job Type: Temporary

Pay: $20.00 per hour

Benefits:

• Health insurance

Schedule:

• Monday to Friday
• Overtime

Experience:

• Help desk: 1 year (Required)
• Windows: 2 years (Required)

Work Location: Remote