Therapy Brands Hiring for Senior Director, Customer Education & Training at Birmingham, AL Full Time

Therapy Brands is the leading healthcare technology partner for mental, behavioral, and rehabilitative therapy. Our purpose-built and all-in-one practice management, data, and billing solutions drive exceptional clinical and financial outcomes.

Thousands of therapy practices rely on us as a trusted partner, to make their lives simpler and more efficient, improve revenue, and enable them to focus on patient care.

For more information, explore our solutions at therapybrands.com.

Job Description

The Senior Director, Customer Education & Training leadership role is critical at Therapy Brands. The leader of this area will drive learning both internally for customer care and product knowledge and externally through building out programs to better onboard customers and support on going technology adoption. This individual will also transform the current customer training program to evolve into a dynamic model addressing various personas, customer types, and learning needs of our customers to ensure that customer training becomes a key differentiator for TherapyBrands customer experience. The right candidate will have experience in a scaled SaaS based organization and have led previous department transformations.

PRIMARY RESPONSIBILITIES OF THIS POSITION

Oversee a team of professional aimed at developing content, job aids, training curriculum for internal and external customers, and facilitation of these materials.

Design programs with the purpose of driving product adoption to our large and diverse base of customers

Consult with leaders, department managers, and employees to develop programs to meet emerging business needs

Develop and design training needs analyses to ensure appropriate training continuum of learning programs along with related materials on firm and functional specific levels

Implement and oversee programs to identify organization capability gaps and develop strategic approach towards addressing those gap

Act as a change agent providing the support and mechanism to implement major changes to the operations of the business

Oversight of the creation of design documents that specify learning objectives, measure student learning, learning materials, design specifications and learning impact

Oversee the development and organization manuals, workbooks, testing, evaluation, and other educational material

Maintain strategic alliances with industry and training organizations

Stay up to date with industry updates, training standards, adult learning styles and preferences, as well as blended/social learning techniques

Ensure the proper coordination and roll out of various training sessions for both new employee onboarding and customer education

Evaluate software and hardware tools and provide recommendations as needed and assist in the selection and installment of tools. Utilize these tools to evolve the content for learning through different mediums and learning styles

Plan and schedule project timelines and deadlines

Evolve the capabilities and organization structure of the Education team to meet the needs of our scaling business and the needs of our customers

Thrive@TherapyBrands

Thrivewithus

Qualifications

Four-year college degree or relevant business experience required

5 to 10 years of related experience in training and education at a leadership level at a SaaS based organization

Bachelor’s degree within area of business management, organizational development, communication, or adult education preferred

Expertise in adult learning theory and ability to apply

Well organized and detail oriented

Excellent communication skills

Strong eye for business

Experience implementing a learning management system

Strategic thinker and progressive leader operating with a sense of urgency

Comfortable presenting and facilitating content within all levels of an organization

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Therapy Brands, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.

We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community.

We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.

Therapy Brands is an equal opportunity employer.