Viribus Animo Recruitment LTD Hiring for Technical Support Job at Birmingham, England Full Time

Job Title: Technical Support

Job Type: Full-Time

Hours: Monday to Friday. 8-hour shifts between 08:00 – 22:00

Salary: £22,000 – £24,000 per annum

Job Description:

Our client is a growing software company and they looking for a highly motivated Support Technician to join their UK-based Support team. As a technical expert of their product (full training provided), the successful candidate will demonstrate a keen technical knowledge of telecommunications systems including VOIP and Dialler systems, as well as a proficiency in MS office suite.

Responsibilities & Duties:

• To successfully onboard new customers onto our platform, providing full setup and training for best use and management
• Provide first-line support to end users for fault fixing as well as general maintenance and management
• Develop a deep understanding of customer business operations and processes to provide tailored support and advice
• Establish strong customer relationships through consistently exceptional technical support

• Work to the business, team, and individual KPIs based around CSat and SLAs

Skills & Experience:

Essential Skills;

• Strong understanding of Microsoft office suite
• Ability to work well under pressure and to tight deadlines
• Professional approach to problem-solving using analytical skills and excellent communication with both written and verbal English
• Timekeeping and flexibility to working patterns
• Track record of maintaining positive customer experience and satisfaction

Desirable Skills;

• Knowledge of call centre operations, CRMs, and Dialler systems
• Knowledge of computing, networking, telecoms industry, and products
• Experience working with international technical teams

What we’d love;

• Track record of complaint/fault investigation through to satisfactory resolution
• Knowledge of the VOIP industry
• Previous experience working in technical support departments or technical environments

Job Type: Full-time

Salary: £22,000.00-£24,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday