HSBC Hiring for Distribution Director – Strategic Workforce Planning & Customer Partnerships at Birmingham Full Time

If you’re looking for an opportunity to be a key leader in our customer facing business with the freedom to be creative and innovative and make things happen, join HSBC UK Distribution and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC UK Distribution offers opportunities, support and rewards that will take you further.

HSBC UK Distribution is a newly formed business bringing together 8,000 colleagues across several different channels to support 14 million customers with their Retail Banking needs across a multitude of products and services. We have a unique opportunity to become more integrated and better connected with one clear customer centric strategy supporting our aim to raise the bar, and have a number of key leadership opportunities available for those of you with the right attributes and outlook, allowing us to bring together a team of collaborative leaders with diverse perspectives and capabilities that collectively delivers for our customers

As the Distribution Director for Strategic Workforce Planning & Customer Partnerships, you will utilise best in class practices and both internal and external partnerships to design and deliver enhancements that tangibly improve colleague and customer experience. You will establish opportunities for strategically aligned growth initiatives

Key responsibilities within this role include:
Acting as the voice of colleague and customer across Distribution establishing key themes and insights around opportunities for improvement and partnering to make tangible improvements

Establishing internal partnerships to elevate our customer experience overall with additional focus on strategic customer segments and those where we have a duty of care to offer more bespoke support

Partnering across HSBC Retail Banking and beyond to deliver an organisational model for sustainable growth with customer at the heart

Taking ownership for key colleague lifecycle events and leading a culture of development and coaching ensuring we retain talent and remove any barriers to internal opportunity

Requirements

To be successful in this role you should meet the following requirements:

You need to be a lateral and visionary thinker displaying curiosity and creativity to generate innovative solutions to problems in order to deliver organisational goals.

People and/or Customer Service strategy background in a relevant sector with a proven track record of positively impacting colleague and/or customer experience

A track record of delivering significant change, which improves the business in a way that inspires and engages those around them.

Experience of working in an environment of ambiguity, with autonomy, dealing with major issues for which there may not be a clear solution whilst being able to provide judgment and clear direction.

Understanding of external market trends and ability to interpret, anticipate and utilise to HSBC’s advantage.

This it is a hybrid contract but you will be expected to attend business offices as and when the business need dictates.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).

Recruitment Helpdesk:
Email: [email protected]

Telephone: +44 2078328500

Distribution 2022