AO North America Hiring for Learning Management Systems Specialist Job at Remote Full Time

Job Description

Job Title: LMS Specialist FLSA: Exempt

Department: Education Travel: 5%

Reports To: Digital Learning Manager Approval: AEM

Location: Remote Salary Range: AO-48

Summary/objective

The Learning Management System (LMS) serves as the single point of access for online and instructor-led training for employees, customers and other stakeholders. This position is responsible for supporting the learning operations through Totara.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

· Work closely with the Digital Learning Manager to coordinate the administration of learning programs

· Provides support and education for all LMS users and superusers including basic technical issues affecting learners and courses

· Supports learning operations by building AO NA online/blended courses that include media elements, surveys, assessments, supplementary materials, and reports

· Test all courses to make sure they are in proper working order

· Answering user help requests via the ticketing system, resolve basic LMS user issues, and troubleshoot to resolve the same

· Supports ongoing maintenance of the LMS by performing regular audits of the system and maintaining LMS performance support documentation (e.g., tip-sheets and user guides)

· Provide support during education hours, which occur in the evenings and weekends

· Support all AO NA Fellows webinars in zoom, and act as faculty liaison during the planning process

Additional Job Functions

· Assists Digital Learning Team with coordination of specific special projects and events

· Engage with course chairs and faculty as needed to support use of the platform

· Train staff, faculty and digital learning team as needed

Competencies

• Attention to detail
• Technical acumen and willingness to learn and adapt

· Able to manage multiple activities and deadlines at one time

• Excellent communication skills and professionalism that can help build measure the effectiveness of learn
• Strong team player, problem solver, results driven and motivated to succeed and ensure quality

Work environment

• Ergonomically correct home office environment. Must have Internet capability.

Physical demands

• Sitting and computer work for most of the workday.

Travel required

• The travel for work environment is standard hotel/office indoor environment. AO NA staff travel to Wayne, PA one to two times a year for retreats/training

Required education and experience

· Bachelor’s degree in a technical major or equivalent work experience

· One to Three years’ experience, working in an educational environment supporting the development and delivery of content through an LMS

· Experience working in Moodle

· Experience working in Zoom

· Experience using a ticketing system such as Zen Desk

· Knowledgeable in the use of HTML and other basic coding skills required to create web pages as needed

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $52,000.00 – $56,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor’s (Preferred)

Experience:

• Moodle: 3 years (Required)
• LMS: 3 years (Required)
• HTML: 1 year (Required)

Work Location: Remote