Naropa University Hiring for Practice Manager at Twin Lakes, Colorado Full Time

We are searching for an experienced Practice Manager at our Naropa Community Counseling Center facility.

Position Title: Naropa Community Counseling Practice Manager
# of Positions to Fill: 1
Department/Program: NCCC 93000
Remote Work Authorization: 100% On-Site
Campus Location: Naropa Community Counseling Center
Reports to: Clinical Director, Naropa Community Counseling
FLSA Classification: Exempt/Salaried
FTE: 100% (40 hrs/week)
Compensation: $67,163 – $74,797Job Summary

Naropa Community Counseling (NCC) is an outpatient mental health counseling clinic staffed by 2 licensed mental health providers who supervise the work of fifteen 2nd and 3rd year graduate student interns and five unlicensed therapists, serving between 180 and 230 clients at any given time. The Naropa Community Counseling Practice Manager (PM) is responsible for ensuring that the clinic runs smoothly for both interns and clients served, and partners with the NCC Director to continuously improve clinic finances and operations. The ideal candidate is enthusiastic and dedicated to improving the customer experience and expanding access to mental health care and works tirelessly to do so. The Practice Manager leads the administrative team and supports clinical staff within the Naropa Community Counseling program. The PM creates, oversees, and sustains clinic operational procedures, including customer service, scheduling, invoicing and billing, and social media presence for the counseling center. This position serves as Naropa Community Counseling point of contact for any behavioral health emergent needs if Clinical Director is unavailable. Supports and upholds departmental policies and procedures, objectives, OBH rules and regulations, OSHA rules and regulations, and HIPAA/ FERPA practices. NCC is looking to expand to add another clinic of similar size elsewhere in Boulder County in the next year or two and sees this position as having the opportunity to expand further into a leadership role overseeing both clinics.

Job Duties & Responsibilities

• Coordinate and direct NCC daily operations (client intake scheduling, office equipment and supplies, patient complaints, coordination with external and internal entities for patient care, warm handoffs/crisis/urgent needs, tracking provider time-off, etc.), review work flows and processes with Clinical Director/ other leadership
• Responsible for NCC support staff and coverage of phones, front desk reception, outreach and communication to clients seeking services. Lead selection, training, development, and coaching of NCC undergraduate interns, work-study and graduate assistant staff members. Develop and deliver consistent training in excellent customer service and holds staff accountable to same
• Assist Clinical Director in developing and tracking the NCC operating budget, along with tracking monthly revenue, missed appointments, and productivity of NCC team members. Complete and oversee billing and collection of fees for services, including Medicaid billing, private pay clients, and small contracts with community partners. Produce monthly reports on these metrics to help identify areas for improvement in capturing fees and reducing costs of clinic services
• Ensure compliance with and support and uphold departmental policies and procedures, objectives, OBH Rules and Regulations, OSHA Rules and Regulations, and HIPAA/ FERPA practices. Assist with updating and/or creating new NCC policies and procedures each year. This position serves as the clinic HIPAA/privacy officer
• Oversee NCC’s social media presence and advertising in the local community to ensure consistent and positive messaging, and to increase engagement with our clinic
• Coordinate with external and internal entities for Center needs including credentialing, Medicaid compliance audits, and staffing changes per OBH standards; review processes with Clinical Director
• Ensure interns and staff have resources to do their job well through maintaining office supplies, manage facility and IT requests for the department, and scheduling meeting rooms for group meetings for interns
• Other duties as assigned

What Naropa Requires…

• All job candidates must hold a commitment to co-create a diverse and inclusive community and actively participate in related JEDI (Justice, Equity, Diversity & Inclusion) professional development regarding the dynamics of privilege and oppression and the impact these have in the workplace
• All job candidates must demonstrate their level of understanding of the dynamics of privilege and oppression, and the impact these have on equity, access, and opportunity
• All job candidates must demonstrate an appropriate level of understanding of and appreciation for the values of Naropa University and the capacity to demonstrate an integration and embodiment of these values as evidenced in work, communication, collaboration styles, and other general workplace behaviors

Educational requirement

• Bachelor’s degree in any field

Minimum length of prior applicable professional experience required

• Two (2) years of full-time medical or direct behavioral health practice management experience, including managing direct reports

Other Experience, Knowledge, Skills, or Competencies Requirements?
• Warm, positive, energetic and can-do demeanor.
• Ability to work independently and take initiative.
• Experience with electronic health records, Medicaid billing and claims, and clinical documentation.
• Ability to effectively organize resources, establish priorities, manage details, delegate tasks appropriately and perform multiple tasks.
• Extensive Microsoft Office/ 365 knowledge and proficiency.
• Professionalism and ability to be discreet with confidential and sensitive issues.
• The ability to properly handle sensitive and confidential information (HIPAA, PHI) in accordance with federal and state laws and organization policies, as well as to oversee and ensure proper handling of this information by all staff.
• Ability to foster professional and productive relationships.
• Strong verbal/written communication and organization skills.
• Experience with social media marketing.
• Knowledge of medical and behavioral health terminology, BH equipment, HIPAA compliance, OSHA rules and regulations, and OBH rules and regulations required.

What We’d Like You to Have…

• Five (5) years of full-time medical or behavioral health practice management experience
• University/college degree in health care administration, public health, business administration, or other applicable field of study. Physical Requirements & Environmental Conditions

During regular daily activities, employee may be exposed to the following: Interruptions/distractions, risk of exposure to communicable diseases, toxic substances, and other conditions common to a behavioral health clinic environment.Naropa’s health and welfare benefits include the following: medical, dental, vision, FSA, HSA, employer-paid short-term and long-term disability, employer-paid life insurance and accidental death and dismemberment, an employer-sponsored pre-tax retirement savings plan, and a variety of voluntary, employee-paid supplemental insurance plans.A comprehensive benefits package is available to full-time employees who work a minimum of 30 hours each week.

Employees who work 20 – 29 hours each week are eligible for only the employer-paid short-term & long-term disability, employer-paid life insurance & accidental death and dismemberment, and the retirement plan.

Employees who work fewer than 20 hours per week are eligible to participate in Naropa’s retirement plan only.

All regular full-time and part-time employees accrue sick leave benefits; accrual rates vary based on the position, hours worked, and years of service.

Naropa University’s commitment to diversity aligns with its highest aspirations to apply contemplative inquiry and education to explore and embody the human qualities that facilitate collaboration to create a common humanity and a just society. Individuals who have experience with and a commitment to inclusive communities are encouraged to apply. EOE

Title IX is a federal civil rights law that prohibits gender discrimination, sexual harassment, sexual and relationship violence. This law applies to all students, faculty, and staff.