Stafford House Study Holidays provides a unique opportunity for Learners from across the world to study with us with courses ranging from English Language, Art Design and Drama, Academic Preparation as well as tailor made courses. We also offer an array of activities such as Sports, Talent Shows and Quizzes. This combined with our exclusive programme of excursions can see students taking in the historical and cultural sights of London, Paris or Edinburgh or if they prefer a trip to Disneyworld, a Musical or visiting The Making of Harry Potter. Our centres work at a fast pace and deliver an exceptional service to all of its students to ensure this is an experience that will never be forgotten.
While SHSH operates all year round our peak time runs between May & August so attendance during these times is essential.
Overview of the Job
The primary role is to manage the financial aspects associated with Groups of Students attending Stafford House Study Holidays, within an agreed timeframe, thereby improving company cash flow and minimising the risk of bad debt. The role owner must be visible to the company and act as the main point for the Educational Tours Operators, Group Leaders and Fee Payers ensuring prompt payment is made and posting these accurately onto the reservations system. The role owner will also be responsible for processing refunds and finance related enquiries and will support both the SHSH Director and Finance Manager in the execution of their duties.
Reports To
You will be directly responsible to the Finance Manager
maintaining accurate records of associated chase activity and follow up actions required.
PERSON SPECIFICATION
Intellect
ï‚§ Demonstrates good critical thinking skills to understand client issues
ï‚§ Can suggest and, where appropriate, implement solutions
ï‚§ Gathers facts and analyses situations in accurate and organised fashion
Judgement
ï‚§ Can think and act rationally and maturely without undue bias or reliance on emotional responses
ï‚§ Can weigh up information, issues and evidence and draw balanced conclusions from such
ï‚§ Shows clearly that he/she is learning from experience
ï‚§ Knows when to ask for support and advice from colleagues
Credibility and Communication
ï‚§
Has positive impact with colleagues and clients
ï‚§ Projects appropriate professional image
ï‚§ Speaks clearly and persuasively when interacting with internal and external personnel
ï‚§ Can facilitate potentially difficult discussions in an internal and external context
ï‚§ Keeps line manager and team informed of progress or difficulties
ï‚§ Displays excellent listening and questioning skills
Resilience
ï‚§ Can balance the normal demands or a range of work and responsibilities to meet deadlines, without disruption to other team members
ï‚§ Can prioritise conflicting demands
ï‚§ Confronts and overcomes obstacles to progress within team
ï‚§ Remains balanced and rational in dealing with others at all times
Customer Focus
ï‚§
Understands and communicates the College offerings and capabilities
ï‚§ Demonstrates a clear empathy with pupils, students, parents and agents, and understands their needs.
Technical
ï‚§
Comfortable with use of Microsoft Office applications
ï‚§ Good level of written and spoken English
ï‚§ Problem solving abilities
ï‚§ Accuracy and attention to detail.
Teamwork
ï‚§
Has the confidence and respect of peers, and management staff
 Is sympathetic to others’ development needs and seeks opportunities to provide support when appropriate
ï‚§ Contributes to an open and supportive team climate.
About CATS Global Schools
CATS Global Schools, incorporating Stafford House and Stafford House Study Holidays, is a leading education group committed to inspiring the next generation of world shapers. With a history dating back to 1899, but a focus on the future, our group brings together several institutions comprising independent boarding schools, an Arts University College, English language schools and a variety of summer programmes in the UK, US and China. We create a positive learning environment where every student is empowered to make a contribution to shape their world. This is made possible because of the commitment of our pioneering, persevering people who do the very best for our students. We operate a number of different educational brands: CATS Colleges in Cambridge, Canterbury and London; CATS Academy in Boston; Cambridge School of Visual and Performing Arts (CSVPA), Stafford House English Language Schools, Stafford House Study Holidays and Independent Secondary Schools (ISGs). We benefit from being part of a global team focused on teaching and learning .Each year, we provide 18,000 students around the globe with the education they need to develop real-life skills for the future. We are dedicated to academic excellence and our students benefit from our well-developed links to over 40 top global universities.
OUR COMMITMENT TO INCLUSION AND DIVERSITY
We are committed to diversity, inclusion and belonging. Building on our core values – Pioneering, Persevering, People – we pledge to deliver a series of events, guests speakers and focus groups to ensure we offer respect and understanding to all communities
AND FINALLY
Stafford House and CATS Global Schools are committed to safeguarding and promoting the welfare of our students and expect everyone connected with the organisation to share this commitment. All positions are subject to safer recruitment Pre Employment Checks in line with KCSIE guidelines.
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