American Health Law Association Hiring for Distance Learning Specialist at United States Full Time

Position Responsibilities

Responsible for end-to-end live webinar operations including informational review, set-up, scheduling, material collections, day-of-event execution, and post-event reporting.

Participate in brainstorming sessions with a focus on improving the live webinar customer experience.

Responsible for technical course setup in CRM and LMS and registration process of all scheduled live webinars.

Maintain live webinar event pages to keep them up to date.

Responsible for updating internal department live webinar timelines and project plans to meet deadlines and ensure the success of scheduled live webinars.

Updating calendar of events, sending speaker calendar invites instructions, and deadlines for scheduled live webinars.

Review live webinar descriptions for external communication use and work with the marketing staff to review all content prior to final distribution to ensure accuracy and completeness.

Develop, compile, and analyze reports for live webinars to determine effectiveness, outcomes measurements, and future needs.

Keep abreast of current continuing education accreditation standards, policies, and procedures and how they apply to planned live webinar activities.

Handles live webinar inquiries and/or issues from volunteers, speakers, and registrants.

Responsible for ensuring live webinar materials and speaker releases are received timely in advance of the scheduled event.

Develop live webinar best practices, tutorials, standard operational procedures, and guides for volunteer leaders, AHLA staff, and speakers.

Identifies opportunities to improve overall participant engagement and learning experience within the learning management system.

Participates in conference calls with volunteer leaders as needed to provide guidance related to live webinars.

Responds to verbal, written, and electronic inquiries from AHLA volunteer leaders, AHLA staff, and live webinars participants related to the distance learning department.

Education/Experience/Skills

Bachelor’s degree or equivalent experience required

Three to four years of experience, preferably in online learning, education, or event management within an association

Proven track record supporting or managing projects from start to finish and delivering successful results

Knowledge of and experience with supporting continuing education preferably CLE, CPE, or CCB state requirements

Experience working with volunteer leaders in a nonprofit environment

Experience with an LMS and webinar hosting technology preferably, Zoom

Experience with authoring tools

Experience with databases preferably CRM

Strong proofreading, writing, editing, and commination skills

Experience with Smartsheet

Demonstrated intermediate-level expertise in MS PowerPoint, MS Word, and MS Excel.

Detail-oriented, strong organizational and time management skills

Knowledge of adult learning theories and emerging trends in the industry

Demonstrate interpersonal skills to establish and maintain good working relationships with colleagues, volunteers, partnering organizations and external stakeholders.

Flexible and skilled at juggling competing demands and prioritizing assignments

Ability to work both independently and collaboratively within a team environment

Ability to be an innovative thinker and problem-solver in a fast-paced in an ever-changing environment

Attributes

Service-oriented. Along with a keen ability to relate to members and help them translate their needs into new products and services, you have a strong enthusiasm for customer service.

Confident and pleasant. You understand that everyone is a “customer” and should have a “Ritz Carlton” service experience when contacting the executive office.

Great communicator. You have excellent oral and written communication. You demonstrate poise, diplomacy, and tact.

Detail oriented. Even though you are detail oriented, you can also see the big picture and understand how the details relate to the overall mission of the organization.

Organizational skills. Your attention to detail is supported by your organizational skills. You appreciate order and know how to achieve it efficiently.

Reliable and dependable. You don’t just show up for work on time; you also have a strong work ethic and are highly productive, always looking to do more.

Flexible and capable. You manage changing priorities without difficulty and get the job done. You do whatever it takes.

What’s Attractive to the Right Candidate?

We offer an excellent compensation package including health, dental, and life insurance; long-term and short-term disability; retirement and 401(k) plans; 12 paid holidays; vacation and sick leave; telecommuting and more.