Travel Buggy Hiring for Customer Service Representative – Post Purchase at Edmonton, AB Full Time

Customer Service Representative – Post Purchase & Troubleshooting

Are you a logical thinker who can apply problem-solving skills and think on your feet?
As a Customer Service Representative, you will provide technical service to our customers through phone and email. You will leverage your people skills and keen problem-solving skills, to address and troubleshoot any customer issues following the purchase of our product.

This individual should be comfortable dealing with seniors and those with special needs. Patience and empathy for our customers’ unique situations are a must. You will make a positive impact in the lives of our customers who are ready to improve their quality of life through enhanced mobility.

Responsibilities:
The CSR is responsible for all existing customer interactions post purchase of a Travel Buggy. This means questions on shipping updates and timing, initial set-up, troubleshooting operating issues, warranty and service problems, and handling returns.

About Travel Buggy
Travel Buggy designs, markets, and sells innovative mobility aids for seniors and those with limited mobility. Our unique electric wheelchairs are lightweight and portable, allowing our customers to get out of their homes independently, visit loved ones, and see their world again without the requirement of specialty vehicles or lifts. Travel Buggy products are available online and through an established network of home medical stores across Canada and the United States.

Customer Service Representative Job Duties:
Handle all inbound phone calls and emails from existing customers, including but not limited to;

• Provide shipment updates to customers
• Troubleshooting problems clients are having operating their new equipment
• Recommend replacement parts or provide technical service solutions
• Manage and arrange return requests
• Provide a support experience that is compassionate yet concise.
• Communicate with clients independently without the use of scripts to troubleshoot and solve problems, with your teams’ support as needed.
• Collaborate with the team members to create and improve our internal and external knowledge base to further enhance the customer experience.

Technical product training will be provided on all of our equipment. Troubleshooting operating issues of our equipment follows a logical path and decision tree (i.e. are the batteries charged). Most issues are not overly technical in nature, but rather due to a lack of education on how to operate the equipment.

The ideal candidate would possess the following skill sets:

• Patience, compassion, and strong listening skills
• Clear communication and a positive attitude
• Exceptional troubleshooting skills
• Willingness to learn and develop new skills
• Technical and mechanical experience is an asset
• Customer service experience is ideal
• Excellent computer skills

If you possess the skills required, are passionate about helping people and thrive working in a fast-paced environment we would love to meet you!

Job Type: Full-time

Salary: $24.00-$28.00 per hour

Benefits:

• Casual dress
• On-site parking

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (preferred)