Crater Lake Hospitality Hiring for Front Desk at Crater Lake National Park, Oregon Full Time

About Crater Lake

Experience diverse wilderness in a setting of breathtaking beauty! In addition to living in such a beautiful place, you’ll work with passionate teammates and help guests from all over the world. During your time off, spend quality time on the lake, explore miles of hiking trails, and have a front-row seat to dazzling views of the Milky Way. Join our team for a season of memories, adventures, and friends that will last a lifetime.

Safe living location and LOW cost of living; shared dorm-style housing and RV spots are $8.50/ day, including shared bathrooms and free wi-fi in dorms. An optional meal plan is available for $50/week. Discounts on food, retail, and recreation are available to employees, along with group hikes, shopping trips, and other out-of-park activities.

Perched high in the Cascade Mountains, Crater Lake’s stunning setting and unique topography make it a great place to share with your friends and family. Prior experience isn’t the most important thing – we’re looking for people with outstanding customer service skills and a spirit of adventure. 

What does a Front Desk Worker do at Crater Lake?

The Front Desk Worker is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

What does a Front Desk Worker do during a work week?

• Greet and provide customer service to guests while anticipating their needs
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Book reservations, rentals, and coordinate registration using SMS|Host Property Management System 
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and emails and delivers messages as needed.
• Maintains excellent customer service and positive attitude towards guests, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns
• Communicates closely with all departments to ensure a seamless guest experience.

This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

What makes you an ideal member of our team?

• Previous guest service experience required with experience using computers. Knowlege of SMS|Host Property Management System a plus!
• Previous cash handling experience preferred
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrate organizational skills, accuracy, and attention to detail

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

This location requires all individuals in housing to be fully vaccinated against COVID-19

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