Action Furnace Hiring for Customer Service Representative at Calgary, AB Full Time

Action Furnace wants to hire the best people but also make sure they are happy. We provide above average compensation, an amazing benefits plan, RRSP’s and the opportunity to grow within the company! We know that when our people are happy, so are our customers!

We are looking to add another team member in the Customer Service Department. The Customer Service Representative will work with a team to handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. This position starts at $18.00 per hour plus KPI incentives allowing staff to earn up to $3.00 extra per hour. The hours for this position while training are Monday-Friday (8 hours/day but hours may vary) and Wednesday-Saturday 8:00am-6:00pm after training has been completed with the occasional weekend shift. You may have the ability to work from home (after approximately 4-5 months of in office training at our Calgary location).

Responsibilities:
Answering incoming phone calls from customers and discussing needs while maintaining great customer relations

Handling and resolving a variety of customer concerns, complaints, and questions by phone, email, and in-person (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)

Resolving problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues

Maintaining customer records by updating account information

Performing outbound calls to schedule preventative maintenances and tune-ups

Ensuring that customers are contacted in a timely manner to schedule preventative maintenance

Continually maintain working knowledge of all company products, services, and promotions

What We Are Looking For:
Exceptional customer service focus including the ability to problem solve while balancing the needs of both the customer and the company.

1-2 years of previous customer service experience

Motivated to thrive in a fast-paced, innovative and highly collaborative environment.

Customer and solution focused with exceptional interpersonal communication skills (oral and written).

Extraordinary time management skills, self-motivated and comfortable handling multiple projects simultaneously.

Who We are:
Since 1975 Action Furnace has worked hard to build an exceptional reputation based on customer loyalty, excellent service, and quality products and repairs. When you work at Action Furnace, every day is a good day. We’ve worked hard to foster a culture of fun and hard work. Every single person on our team loves what they do and loves the people they do it with.

We would love to see you join the Action Furnace team so if this sounds like an exciting opportunity for you, please do not hesitate in applying!